Maritza R Rodriguez
Los Angeles,CA
Summary
Proven leader in quality assurance and patient care, I enhanced Noviq's product integration and safety, achieving significant cost reductions. Skilled in HIPAA compliance and fostering customer satisfaction, my expertise led to a notable decrease in workplace incidents. Balancing technical proficiency with exceptional interpersonal abilities, I drive continuous improvement and patient-focused outcomes.
Overview
17
17
years of professional experience
Work History
Head of Quality Control
Noviq
Los Angeles, CA
10.2020 - Current
- Collaborated with engineering teams to ensure seamless integration of quality control measures into product designs from the earliest stages of development.
- Served as a subject matter expert on quality matters within the organization, advising senior leadership on strategies for continuous improvement efforts.
- Fostered an environment that prioritized safety and adherence to industry best practices, resulting in a significant decrease in workplace accidents and incidents.
- Championed the adoption of Lean Manufacturing principles throughout the organization, resulting in significant cost savings and improved productivity levels.
- Implemented root cause analysis methodologies to identify areas of improvement and prevent future defects from occurring.
- Optimized resource allocation by identifying bottlenecks in the quality control process, enabling faster resolution times for identified issues.
- Developed comprehensive training programs for quality control staff to ensure consistent adherence to standards.
Medical Assistant
Center 4 Health
Los Angeles, CA
01.2023 - 12.2025
- Assisted healthcare providers with patient examinations and diagnostic procedures.
- Managed patient scheduling and electronic health records for streamlined operations.
- Educated patients on treatment plans and medication instructions to enhance compliance.
- Collaborated with interdisciplinary teams to ensure comprehensive patient care delivery.
- Developed process improvements that increased efficiency in patient intake workflows.
- Oversaw inventory management of medical supplies, ensuring availability for clinical needs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Medical Assistant
Nexus IPA
Anaheim, CA
07.2019 - 05.2021
- Meet every PCP that we have in Network with assigned patient and any future PCP.
- Get list from MSO on Consistent bases of all patients that are missing H.E.D.I.S and Initial Health Assessment Forms.
- Call patients by phone to do a phone interview and schedule patient to see his or her PCP( Coordinate with PCP office)
- Train all the PCP's billers on ow to bill the encounter data through the portal and through Office Ally.
- Help Expand PCP Network and Specialty network.
Medical Assistant
Baldwin Hills Crenshaw Urgent Care
Los Angeles, CA
01.2015 - 01.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
Medical Assistant
Reliant Urgent Care
Los Angeles, CA
10.2009 - 01.2019
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Increased efficiency in office by implementing digital filing system for patient records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
No Degree - Medical Assistant
Everest College
Los Angeles, CA10-2019
High School Diploma -
Los Angeles High School
Los Angeles, CA06-2008
Skills
- Customer Satisfaction Focus
- Risk Assessment Capabilities
- Quality assurance expertise
- Continuous Improvement Initiatives
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Data Entry
- Phlebotomy
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Center 4 Health
01.2023 - 12.2025
Head of Quality Control
Noviq
10.2020 - Current
Medical Assistant
Nexus IPA
07.2019 - 05.2021
Medical Assistant
Baldwin Hills Crenshaw Urgent Care
01.2015 - 01.2019
Medical Assistant
Reliant Urgent Care
10.2009 - 01.2019
No Degree - Medical Assistant
Everest College
High School Diploma -
Los Angeles High School