Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maritza Romero

Calhoun,GA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Liveops/ Abbvie
Remote, GA
11.2022 - 01.2024
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Consulted with customers to resolve service and billing issues.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Trucking Dispatcher

Csg Trucking LLC
CALHOUN, GA
10.2019 - 05.2023
  • Communicated with customers daily about freight movements and delivery timetables.
  • Documented service activities and issues and produced regular reports.
  • Scheduled and tracked movements of owned and rented equipment.
  • Coordinated pickups and deliveries across state lines
  • Tracked shipments using computerized tracking systems.
  • Received or prepared work orders.
  • Planned, assigned and directed [Number] fleet drivers to promote successful deliveries and excellent customer service.
  • Communicated regularly with management regarding operational status updates.
  • Coordinated and scheduled truck drivers to ensure timely delivery of goods.
  • Oversaw communications within assigned territories.

Customer Service Representative and Data Entry

Apache Mills
Calhoun, GA
04.2018 - 05.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

FRONT OFFICE DATA ENTRY

First Doctors Weight Loss
Rome, GA
11.2017 - 04.2018
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Compiled data and reviewed information for accuracy prior to input.
  • Sorted documents and maintained organized filing process.
  • Organized, sorted and checked input data against original documents.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Verified data files prior to entry to maintain high data accuracy.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.

Student Worker Apprenteship

Whitfield County Schools Central Office
DALTON, GA
10.2007 - 10.2009
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.
  • Answered phone calls and routed callers to appropriate personnel.
  • Maintained excellent customer service and positive attitude towards guest, customers and fellow teammates.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
  • Managed supplies, processed new orders and maintained inventory organization for team.
  • Greeted incoming office visitors, answered questions and directed individuals to office locations.
  • Greeted customers and guests warmly and offered immediate assistance.

Education

Associate of Applied Science - Business Administration

Georgia Northwestern Technical College
Rome, GA
06.2018

High School Diploma -

Whitfield Carrer Academy
Dalton, GA
05.2009

Skills

  • Route Planning and Adjustment
  • Over the Road Trucking
  • Client Interactions
  • Organizational Standards
  • Customer File Maintenance
  • Dispatch Recordkeeping
  • Call Documentation
  • Calm and Professional Under Pressure
  • Interpretation and Translation Services
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Customer Account Management
  • Data Collection
  • Call Management
  • Information Security
  • Complaint Resolution
  • Paperwork Processing
  • Appointment Scheduling
  • Scheduling

Timeline

Customer Service Representative

Liveops/ Abbvie
11.2022 - 01.2024

Trucking Dispatcher

Csg Trucking LLC
10.2019 - 05.2023

Customer Service Representative and Data Entry

Apache Mills
04.2018 - 05.2019

FRONT OFFICE DATA ENTRY

First Doctors Weight Loss
11.2017 - 04.2018

Student Worker Apprenteship

Whitfield County Schools Central Office
10.2007 - 10.2009

Associate of Applied Science - Business Administration

Georgia Northwestern Technical College

High School Diploma -

Whitfield Carrer Academy

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Maritza Romero