Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariu Lopez

Dallas,TX

Summary

Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.

Overview

11
11
years of professional experience

Work History

BDC Agent

TRICOLOR AUTO
11.2020 - Current
  • Handled inbound leads via phone and internet and directed to appropriate contact.
  • Developed sales pipeline and business opportunities through networking, cold calling and referrals.
  • Worked with sales department to develop sales strategies and techniques.
  • Developed and executed social media strategies.
  • Developed, upgraded and administered company and client-facing e-commerce applications.
  • Analyzed and replied to clients depending on defined strategies
  • Support all communications between customers and other departments.
  • Provided support to customers via social media chats such as Facebook, Instagram and Livechat.
  • Set appointments for our Service customers.
  • Work with the dealerships when booking and following up with appointments
  • Use in house application to manage customer sales
  • Contacting via telephone and/or email our new and existing Service department customer
  • Contact customers to confirm or reschedule appointments.
  • Communicates with callers in a professional, friendly, and efficient manner
  • Generate sales reports for team leaders
  • Maintain in-depth knowledge of company products (labor rates, menu item prices, models, series, options, warranties, vehicle maintenance, standard equipment, specifications).

Administrative Assistant

FERROLCA
03.2012 - 07.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Microsoft Office
  • Payment of payroll
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors

Education

GED -

Universidad Rafael Urdaneta
Edo Zulia - Venezuela
07.2016

Skills

  • Billing Procedures
  • Customer Engagement Strategies
  • Creative Solutions
  • Professional Relationships
  • Communication (written and verbal) Bi Lingual (Spanish / English 50% )
  • Prioritization and problem-solving
  • Organization and planning
  • Research and Analysis
  • Attention to detail
  • Customer Service
  • Self-motivated
  • Filing / paper management
  • Flexibility
  • Able to work under pressure
  • Ability to multitask
  • Software ● Microsoft Office ● Google Apps ● Outlook ● Five9 ● Textnow ● Carnow ● Quickbooks

Timeline

BDC Agent

TRICOLOR AUTO
11.2020 - Current

Administrative Assistant

FERROLCA
03.2012 - 07.2018

GED -

Universidad Rafael Urdaneta

Similar Profiles

CREATE PROFILE
Mariu Lopez