Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Marium Nitu

Customer Service
WOODSIDE,NY

Summary

Committed and hardworking customer service with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work History

Cashier

SUBWAY®Restaurants
Manhattan, NY
07.2014 - 03.2015
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Sales Associate

Forever 21
Manhattan, NY
03.2015 - 06.2016
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Processed product returns and assisted customers with other selections.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Restaurant Team Member

Mangia Restaurant Inc.
Manhattan, NY
08.2016 - 01.2018
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Operated register to process payments and collect cash payment for order totals.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Cultivated warm relationships with regular customers.

Front Desk Receptionist

Gil Amrami Law Office
Manhattan, NY
01.2018 - 12.2018
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Established knowledge-sharing culture through focused communications to publicize benefits.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

Cashier

Duane Reade
Rego Park, NY
02.2019 - 08.2019
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Set up new sales displays eachday.
  • Performed cash, card and check transactions to complete customer purchases.

Education

High School Diploma -

Heritage School
Narayanganj, Bangladesh
06.2012 - 06.2013

Skills

    Customer assistance

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Timeline

Cashier

Duane Reade
02.2019 - 08.2019

Front Desk Receptionist

Gil Amrami Law Office
01.2018 - 12.2018

Restaurant Team Member

Mangia Restaurant Inc.
08.2016 - 01.2018

Sales Associate

Forever 21
03.2015 - 06.2016

Cashier

SUBWAY®Restaurants
07.2014 - 03.2015

High School Diploma -

Heritage School
06.2012 - 06.2013

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Marium NituCustomer Service