Marius Mulla
Saint Petersburg
Summary
Results-driven Senior Customer Success Manager with over 5 years of experience managing enterprise client relationships. Proven track record in driving revenue growth, enhancing client satisfaction, and increasing retention through strategic account management and cross-functional collaboration. Expertise in identifying client needs, delivering tailored solutions, and ensuring exceptional customer experiences. Committed to leveraging skills at ACA Group to foster client success and exceed business objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Customer Success Manager
ACA Group
04.2025 - Current
- Managed a book of business of over 500 enterprise accounts, maintaining a focus on maximizing $8M in annual recurring revenue.
- Cultivated and sustained strong, long-term relationships with key stakeholders to enhance strategic account management.
- Oversaw client onboarding initiatives, focusing on smooth integration and fostering positive client experiences.
- Collaborated with sales to uncover upsell and cross-sell opportunities while ensuring account stability and reducing churn.
- Provided mentorship to junior CSMs, contributing to a culture of continuous learning and knowledge exchange.
Enterprise Customer Success Manager
ACA Group
03.2023 - Current
- Managed a book of business of over 500 enterprise accounts, overseeing client onboarding, facilitating kickoff calls with consultants across seven Business Unit teams, and driving the optimization of $8M in annual recurring revenue.
- Managed escalations and resolved client issues by maintaining strong relationships with key stakeholders within client organizations.
- Executed comprehensive quarterly business reviews aimed at assessing client satisfaction and identifying opportunities for product usage expansion.
Business Development Representative
ACA Group
03.2022 - 03.2023
- Executed over 100 daily outreach activities through phone, email, and LinkedIn to capitalize on identified potential white space opportunities.
- Conducted in-depth market analysis to uncover potential client opportunities, driving targeted business development efforts.
- Developed and implemented outreach campaigns to expand client base and enhance sales opportunities.
Sales Development Representative
Exactera
03.2021 - 02.2022
- Cultivated and strengthened relationships with executive and senior leaders in target accounts.
- Conducted proactive engagement with potential clients via 200 outbound calls and 20+ emails each day to drive sales opportunities.
- Engaged potential clients by presenting tailored technical solutions aligned with specific needs.
Education
B.S. - Marketing
University of South Florida
Saint Petersburg12.2019
Skills
- Account Management
- Relationship Management
- Customer Success
- Business Development
- Solution Selling
- Regulatory Compliance
- Upselling & Cross-Selling
- Microsoft Office
- Salesforce
- LinkedIn Sales Navigator
- Client Onboarding
- Data-driven Decision Making
Accomplishments
- Panelist for the 'Best Practices Peer Panel' at our 2024 Sales Kickoff.
- Awarded 'Employee of the Quarter' for Q4 of 2024.
Certification
- Google Analytics Individual Qualification (GAIQ) - Google
- Technical Support Fundamentals - Coursera
- Prospecting for Impact Certification - Winning by Design
Languages
Albanian
Native or Bilingual
Timeline
Senior Customer Success Manager
ACA Group
04.2025 - Current
Enterprise Customer Success Manager
ACA Group
03.2023 - Current
Business Development Representative
ACA Group
03.2022 - 03.2023
Sales Development Representative
Exactera
03.2021 - 02.2022
B.S. - Marketing
University of South Florida