Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in Facilities Maintenance and Customer Success roles with high-volume customer demands.
Hi, I’m
Marius PIRLITOIU
Otwell,IN
Summary
Overview
15
years of professional experience
Work History
Care Facility Maintenance llcVero Beach, FL
Customer Care Representative/Project Manager
11.2018 - Current
Job overview
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services, ETAs and acceptable resolutions to their problems.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Managed and instructed our local team and affiliate vendors to perform high class maintenance service for clients such as JP Morgan Chase banks, Kay, Zale, T-Moblie, etc.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Provided feedback on customer service efficiency to deliver better support options.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Streamlined operational efficiencies by managing accounts and contracts and processing service requests, proposals and reports.
wrrk llcGeorgetown, TX
Customer Service Representative
07.2015 - 10.2018
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
- Provided service throughout multiple platforms for multiple clients such as Bombas, Deskpass, Man Crates, etc.
PAMARDINO SRLMogosani, Gorj, Romania
Accountant
06.2008 - 11.2014
Job overview
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
- Calculated and prepared checks for utilities, taxes and other payments.
- Monitored balance sheets and income statements to evaluate financial performance.
Education
The University of CraiovaCraiova, Romania
Master of Science from Accounting And Business Management
07.2012
University Overview
The University of CraiovaCraiova, Romania
Master of Science from Accounting Technology And Bookkeeping
07.2010
University Overview
Skills
- Product Education
- Contract Negotiation Expertise
- Email Correspondence
- Problem Resolution
- Customer Service
- Order Processing
- Inbound Customer Service
- Project Management
- Customer Relationship Management
- Training and Development
- Business Development Understanding
- Document and Records Management
- Administrative and Office Support
- Estimating
- Sales Quota Achievement
- Teamwork and Collaboration
- Stocking and Replenishing
- Technologically Savvy
- Computer Skills
- Customer Data Confidentiality
- Customer Service Excellence
- Account Management
- Process Improvement
- Transaction Processing
- Product Recommendations
- Direct Sales
- Understanding Customer Needs
- Multi-Line Phone Systems
- Remote Office Availability
- Call Center Operations
- CRM Software
- Customer Relationship Management (CRM)
- Complex Product Knowledge
- Report Preparation
- Data Management
- Inbound and Outbound Calling
Timeline
Customer Care Representative/Project Manager
Care Facility Maintenance llc
11.2018 - Current
Customer Service Representative
wrrk llc
07.2015 - 10.2018
Accountant
PAMARDINO SRL
06.2008 - 11.2014
The University of Craiova
Master of Science from Accounting And Business Management
The University of Craiova
Master of Science from Accounting Technology And Bookkeeping
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