Mariuxi Sosa
Lake Alfred
Summary
Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.
Overview
25
25
years of professional experience
Work History
Project Management Officer
SuperStar Pools
05.2024 - Current
- Managed risk effectively by identifying potential issues early on and developing mitigation strategies accordingly.
- Mentored junior team members, contributing to their professional growth and development within the organization.
- Demonstrated exceptional problem-solving abilities by addressing complex challenges encountered during the course of projects swiftly and effectively.
- Delivered projects on time and within budget, showcasing strong financial management skills in tracking expenses and controlling costs.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Planned, designed, and scheduled phases for large projects.
- Supervise permit technicians, check to see how permit techs are progressing throughout the day, act support and help solve any issues.
Store Manager
Rite-Aid Pharmacy
11.2013 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
District Manager
Christmas Tree Shops
11.2009 - 11.2013
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Ensuring timely communication between store management, distribution centers and corporate officers to facilitate effective execution of plans and procedures.
- Demonstrating and reinforcing the behaviors that make every shopping experience easy for our customers
- Training, supporting and supervising General Managers to ensure that company goals for customers services, sales, expenses, payroll, inventory shrinkage and profit are achieved and exceeded according to plan.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Homeownership Loan Processor
JP Morgan Chase
08.2004 - 11.2009
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Handling Over 50 files every month on average
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
Mortgage Loan Processor
Hogar Mortgage/ Colamerica
10.1999 - 08.2004
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Coordinated closing process with attorneys, title companies, and government clerks.
Education
Bachelor of Science - Business Administration And Management
New Jersey City University
Jersey City, NJ05.2000
Skills
- Scope Management
- Technical understanding
- Project Planning
- Cost Control
- Store Operation
- Inventory Control
- Customer Services
- Visual Merchandising
- Loss Prevention
- Team Training and development
- Staff Management
- Operation Management
- Staff Recruitment
Languages
Spanish
Native or Bilingual
Timeline
Project Management Officer
SuperStar Pools
05.2024 - Current
Store Manager
Rite-Aid Pharmacy
11.2013 - 05.2024
District Manager
Christmas Tree Shops
11.2009 - 11.2013
Homeownership Loan Processor
JP Morgan Chase
08.2004 - 11.2009
Mortgage Loan Processor
Hogar Mortgage/ Colamerica
10.1999 - 08.2004
Bachelor of Science - Business Administration And Management
New Jersey City University
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