Marivel Carrillo
Delano,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Discharge Coordinator
Good Samaritan Hospital - Bakersfield
01.2022 - Current
- Worked with medical teams, patients and families to implement effective treatment plans.
- Solved problems related to abrupt changes in discharge, coordinated updates, and communicated discharge plans.
- Arranged placement of patients in facilities appropriate for level of care requirements.
- Coordinated transfers for higher level of care.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed, developed and trained staff, established and monitored goals, and signed off new hires when competency goals were met.
- Facilitated timely referrals to alternate levels of care and assisted family or guardian with completion of applications.
- Managed caseload to satisfy multiple patients with diverse needs.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Provided patient and family education on available resources and self-care strategies.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Authorized medical and non-medical transportation.
- Developed partnerships with community organizations to expand services and referrals.
Medical Assistant
Centric Health - Kern Endocrine Center
05.2019 - 03.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure, spirometry, and weight.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Reviewed documentation for accuracy and assessment of necessity.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Maintained consistent follow-up on status of prior authorization requests.
- Reviewed authorizations from payer to determine approved or denied items.
Police Dispatcher
City Of Delano
02.2017 - 06.2018
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Worked effectively in fast-paced environments.
Education
Bachelor of Arts - Healthcare Information Management
Western Governors University
Salt Lake City, UT01.2026
Completion Certificate - Medical Assisting
UEI College - Bakersfield, Ca, USA
Bakersfield, CA05.2019
Skills
- Specialist Referrals
- HIPAA Guidelines
- Outpatient Treatment
- Case Management
- Patient and Family Interaction
- Scheduling and Appointment Setting
- EMR Systems
Certification
- Basic Life Support (CPR & AED), American Heart Association
Languages
Spanish
Native or Bilingual
Timeline
Discharge Coordinator
Good Samaritan Hospital - Bakersfield
01.2022 - Current
Medical Assistant
Centric Health - Kern Endocrine Center
05.2019 - 03.2020
Police Dispatcher
City Of Delano
02.2017 - 06.2018
Bachelor of Arts - Healthcare Information Management
Western Governors University
Completion Certificate - Medical Assisting
UEI College - Bakersfield, Ca, USA