Marivel Herrera
Guttenberg,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Knowledgeable and dedicated customer service professional with extensive experience in the sales industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Hanwha Vision
07.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Investigated and resolved customer inquiries and complaints quickly.
- Input order information into the system and updated customer accounts to document and track customer orders.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Assisted in training new hires on company-specific policies, procedures, systems, and best practices related to order management functions.
- Navigated through SAP systems to build, track, and monitor orders.
Insidesales
HD Smith
01.2017 - 03.2020
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored soluti
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
Medical Software Trainer
Robert Half INC.
03.2015 - 05.2016
- Trained all staff on every application used by the corporation
- Traveled to existing office locations for on-location training visits
- Provide support & deployment medical software, assisting users with technical issues
- Was available via email and telephone for application user assistance training in 'VIP birth certificate'.
Administrative Assistant
Global Academy of America
01.2014 - 03.2015
- Performed various secretarial/clerical duties
- Fielding phone calls, fax, mailing, and organizing filling system
- Interacted with organizational staff, executives, clients, vendors, visitors on a daily basis organized the scheduling of meeting, conferences, and events, took care of staff office space, weekly schedules, parking and office keys
- Maintained the office database- retrieved and organized information for individual employees and clients, created spreadsheets and presentation, prepared various reports in word, Excel and PowerPoint.
Receptionist
Anpesil LLC
06.2012 - 11.2013
- Scheduled appointments with new and current clients
- Organize, sort and assign mail distribution for all the employees
- Performed basic customer service functions
- Order workplace supplies and maintain records.
Education
Medical Receptionist -
Anthem Institute
01.2006
Associate Degree, Liberal Arts -
Hudson County Community College
01.2003
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Sales Order Processing
- Purchase Order Management
- Deadline Management
- ERP Systems
- Tracking packages
- Call center experience
- Microsoft Excel
- Proficiency in SAP
- SAP ERP
Personal Qualifications
Experienced responsible professional with strong customer service skills. Bilingual, fluent in English & Spanish, resourceful, Self-starter, detail-oriented, computer savvy, dedicated team player, knowledge of Microsoft Office (PowerPoint, Word, Excel, Outlook).
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Hanwha Vision
07.2021 - Current
Insidesales
HD Smith
01.2017 - 03.2020
Medical Software Trainer
Robert Half INC.
03.2015 - 05.2016
Administrative Assistant
Global Academy of America
01.2014 - 03.2015
Receptionist
Anpesil LLC
06.2012 - 11.2013
Medical Receptionist -
Anthem Institute
Associate Degree, Liberal Arts -
Hudson County Community College
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