Marivel Morales
Compton ,CA
Summary
Dynamic Site Supervisor at Allied Universal Security Services with proven leadership and communication skills. Enhanced team morale and productivity through effective training and support. Proficient in Microsoft Office, adept at problem-solving, and committed to fostering a collaborative environment. Successfully improved employee performance and safety standards on-site.
Overview
8
8
years of professional experience
Work History
Site Supervisor
Allied Universal Security Services
03.2022 - Current
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment.
- Oversaw personnel safety and efforts at work site.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Provided onsite training to help develop employee skills.
Merchandise Sales Associate
Knott's Berry Farm
08.2019 - 02.2022
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Assisted in the training and development of new associates, fostering a positive team environment.
Cashier
McDonald's
03.2017 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Criminal Justice
California State University, Dominguez Hills
Carson, CA05.2021
High School Diploma -
Gardena Senior High School
Gardena, CA06-2017
Skills
- Communication skills: Well-spoken and easy to talk to, often able to start a conversation with a customer, native English skills and fluent in Spanish
- Team player: Enjoy sharing knowledge and helping others
- Skilled in Microsoft Office (Word, PowerPoint, and Excel
- Leadership skills: Motivating others to complete their tasks on time and effectively
- Time- management skills: Complete tasks and projects before their deadlines while also staying organize
- Operating systems: Skilled in Microsoft Windows, Android, and iOS
Languages
Spanish
Native or Bilingual
Timeline
Site Supervisor
Allied Universal Security Services
03.2022 - Current
Merchandise Sales Associate
Knott's Berry Farm
08.2019 - 02.2022
Cashier
McDonald's
03.2017 - 08.2019
Bachelor of Science - Criminal Justice
California State University, Dominguez Hills
High School Diploma -
Gardena Senior High School
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