Marivel Somoza
Business Leader
Phoenix,AZ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Support Manager
IES Communications
07.2017 - Current
- Oversee strategic business initiatives from development through successful execution under the guidance of the Division Manager
- Manage and oversee Asset Support team to ensure high-dollar assets in tools and equipment are successfully managed.
- Manage and oversee warehouse operations for local branch. Facility is responsible for project material inventory and logistics during project execution.
- Manage and oversee Process Automation team to enhance and develop tools to automate manual processes and create efficiencies.
- Manage and oversee Fleet dept.; ensuring company vehicles are properly maintained throughout it's lifecycle including but not limited to: cost management, safety support, vendor management and remarketing.
- Manage and oversee Doc Control team responsible for customer document deliverables pre and post constructions and printing of labels per customer specs.
- Develop, improve, and implement Standard Operating Procedures
- Automate processes via SharePoint functions
- Configure and design Division SharePoint Site
- Lead strategic initiatives to enhance operational KPIs and maintain dashboard
- Analyze operational data to promote, suggest and communicate key insights
- Manage warehouse inbound and outbound operations
- Train and mentor team members and identify development needs
- Manage escalated issues and provide direction
- Evaluate associates on performance and complete annual performance reviews
- Lead team initiatives to ensure all work is completed to quality standards, priorities, and overall goals.
- Boosted employee morale through the implementation of recognition programs and team-building activities.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Assisted in the preparation of proposals, presentations, and bids to secure new projects and contracts.
Quality, SharePoint Librarian
Mitel
02.2017 - 06.2017
- Provide management for internal/external documentation
- Interpret regulations and assists management with integration of compliance into policies and procedures
- Assist with the execution of compliance reviews from planning stages to the production of a final report, collaborating with stakeholders from all levels of the business
- Work with internal teams to collect evidence and documentation, determine recommendations and remediation
- Serve as a liaison between compliance, security and operational teams
- Work cross-functionally on planning and implementing company specific programs to meet compliance requirements
- Assist with the development of security policies, procedures and guidelines and provide training to internal teams
- Support the business with the identification of key risks and help manage and mitigate as appropriate
- Help design and develop efficient and effective controls frameworks
- Stay abreast of regulatory environments and ensures corporate compliance initiatives are evolving to meet requirements
- Assist with reporting on key operational metrics and producing management reports
- Review and modify existing security and compliance documents and develop document standards to align with ISO 9001:2015 standards.
Associate Manager, Document Control
Baselayer
09.2015 - 10.2016
- Provided management for internal/external documentation
- Collected, maintained and distributed all documents necessary to define product configuration ensuring accuracy, quality and integrity; i.e
- Product Guides, Marketing collateral and Sales support
- Conducted random audits to ensure team was adhering to the Document Change Order process before document release
- Directed business processes from conceptualization through end-user delivery
- Streamlined workflow
- Oversaw process improvement initiatives
- Used measurements, analysis and process alternatives to arrive at best practices
- Translated business priorities into implementable actions
- Revised plans/project objectives as needed to meet changing goals and requirements
- Analyzed and assessed proposed system changes and determined impact to users
- Researched software to improve internal operations and analyzed overall impact of implementation
- Maintained project schedules to ensure deadlines were met, pro-actively worked through issues/obstacles to sustain project progress, and monitored milestone completion throughout project phases
- Worked closely with Executive staff to create, review and update all necessary Policies and/or Procedures based on reports and data analysis.
Quality, Process Compliance
Baselayer
10.2013 - 09.2015
- Successfully created and implemented a Document Control Policy
- Lead projects to create procedures that would drive a Quality Management System (QMS) that functions within the ISO quality standards
- Directed business processes from conceptualization through end-user delivery
- Streamlined workflow
- Oversaw process improvement initiatives
- Lead projects to become ISO certified under 9001-2008 Standard
- Audited internal departments to ensure process compliance and documentation was in adherence to Document Control Policy and QMS
- Reported findings and risk assessments of deficiencies and deviations from company standard to the head of Quality
- Created and facilitated trainings to educate personnel around document control ERP systems
- Maintained vendor/supplier records.
Project Coordinator
IO
04.2013 - 10.2013
- Coordinated flow of work within or between departments of manufacturing plant to expedite production
- Coordinated meetings between business partners and Supply Chain/Logistics Team
- Assisted with new vendor setup and legal documentation
- Coordinated purchasing and delivery to/from factory
- Created tracking spreadsheet with all PO's/Shipping/pricing for special projects
- Document controller for all processes, procedures and flow-charts
- Edited/created new standard forms for Supply Chain and Logistics team
- Collaborated with pertinent departments to vet through spare parts and create part numbers
- Was the point of contact and communicated project status adequately to all participants.
Administrative Assistant
Apollo Group
07.2011 - 11.2012
- Coordinated new hire and certification training
- Coordinated departmental team building activities (Company picnic, wellness initiatives, and other miscellaneous events)
- Managed on-boarding tasks such as equipment setup, computer access and space allocation
- Successfully planned, researched and executed town halls, employee boot camps and off-site meetings
- Calendar management for senior level management
- Expense management for senior level management
- Purchasing card allocation in adherence with corporate accounting policies and procedures
- Facilitated team meetings alongside upper and executive leadership
- Responsible for development of team PowerPoint presentations
- Quarterly budget review; review of operational expenses to ensure alignment with compliance and finance initiatives
- Maintenance of department budget spreadsheet via SharePoint
- Built a process to streamline annual performance reviews for management, specifically targeting consistency in performance measurements and date of delivery
- Coordinated daily operational activities alongside facilities management, Chief of Staff, and administrative team.
Student Admissions Administrator
University Of Phoenix
10.2006 - 07.2011
- Reviewed applications for admission eligibility for associates, bachelors, and masters level students
- Performed data entry of student information into applicable systems while upholding confidentiality policies
- Obtained and reviewed official transcripts in accordance with program requirements
- Responded in a timely fashion to all student inquiries
- Performed student matriculation reports and researched student credentials if necessary; work experience, current employment, etc
- Assisted with streamlining online admission's application process
- Beta-tested online application to ensure quality and efficiency of online application was an enjoyable experience for students.
Paraprofessional
Phoenix Preparatory Academy
08.2005 - 10.2006
- Organized after-school programs
- Tutored under-performing students after school
- Maintenance/Organization of student records
- Spanish translator during parent-teacher conference
- Assisted personnel at the District Office including Office Manager
- Developed and prepared curriculum for teachers
- Taught English to non-English speaking students.
Education
Master of Business Administration -
University of Phoenix
Tempe, AZ01.2011
Bachelor of Science: Psycology -
University of Phoenix
Tempe, AZ01.2009
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Visio
- Osiris, Campus Tracker, SAT (Student Application Tracker)
- IS3 Finance, NMSR (Student Report) EXP/WIN
- Oracle Financials
- Great Plains (GP)
- SharePoint Site Configuration and Design
- NetSuite
- Salesforce
Core Strengths
- Strategic Insight: I understand how day-to-day operations and decisions connect to the "bigger picture".
- Exemplary Organization and Accountability: I assume complete ownership of my responsibilities, deriving immense satisfaction from delivering exceptional work.
- Proactive Approach: As a self-starter, I swiftly identify and address potential risks before they escalate into issues.
- Exceptional Communication Skills: Proficient in effective communication across diverse mediums, I excel in engaging with others.
- Collaborative Team Player: I derive satisfaction from supporting the team and collaborating with cross-functional roles to achieve success.
- Tech Enthusiast: Comfortable and eager to embrace new technologies, I possess a keen interest in continuous learning and adaptation.
Certification
- Certificate of Internal Auditor Training: ISO 9001:2008
- Six Sigma Green Belt
Languages
Fluent Spanish speaker
Community Outreach
- Boys & Girls Club of Metropolitan Phoenix
- Florence Crittenton
Timeline
Office Support Manager
IES Communications
07.2017 - Current
Quality, SharePoint Librarian
Mitel
02.2017 - 06.2017
Associate Manager, Document Control
Baselayer
09.2015 - 10.2016
Quality, Process Compliance
Baselayer
10.2013 - 09.2015
Project Coordinator
IO
04.2013 - 10.2013
Administrative Assistant
Apollo Group
07.2011 - 11.2012
Student Admissions Administrator
University Of Phoenix
10.2006 - 07.2011
Paraprofessional
Phoenix Preparatory Academy
08.2005 - 10.2006
Master of Business Administration -
University of Phoenix
Bachelor of Science: Psycology -
University of Phoenix
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