Marivette Cintron
New York,NY
Summary
Dynamic and hard-working commercial airline employee with history of meeting company needs. Offers excellent listening and comprehension skills. Trained in Human Resource and Airport Customer Service.
Overview
7
7
years of professional experience
Work History
Airport Customer Service
Delta Air Lines, Inc
New York, NY
01.2022 - Current
- Create positive customer experience by ensuring baggage/cargo arrive safely with no damage or delay.
- Repeatedly lift/load heavy bags, cargo, and electrical powered wheelchairs in the duration of work shift.
- Operate digital database for updates such as flight delay/cancellation, gate changes, late checked bags.
- Dispatch agents to customers traveling with mobility aids using delta proprietary software.
- Assist passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Safely drive heavy equipment such as electrical or diesel gas tugs, belt loaders, and tow tractors on ramp road.
- Maintain on-time connections by guiding aircraft to and from gates.
- Provide assistance to passengers by answering inquiries regarding arrival/departure times and gate information.
- Keep up to date on airport procedures to prevent a security breach.
Payroll and Benefits Administrator
Shg Temp Staffing/Apex Global Solutions
New York, NY
12.2016 - 02.2022
- Processed employee time and attendance recorded in software system and manual times sheets sent via email.
- Verified employee hours worked against timesheets provided by supervisors.
- Apply garnishment and court ordered deductions to ensure compliance with legal requirements.
- Updated employee profiles with changes in job titles or salaries as required, rehires, transfers, and terminations.
- Developed and administered employee benefit programs, including health, dental, vision and life insurance.
- Conducted orientation sessions to explain the details of employee benefits packages to new hires.
- Responded promptly to inquiries from employees regarding their benefits coverage or eligibility status.
- Checked accuracy and completeness of benefits applications and documents.
- Managed open enrollment processes by providing guidance on available benefits and answering questions from employees regarding their options.
- Managed workers' compensation claims and educated team members on healthcare policies and 401K plans.
Education
Bachelor of Arts - Liberal Arts And Sciences
Borough of Manhattan Community College
New York, NY07-2017
Skills
- Written and Verbal communication
- Bilingual, English and Spanish
- Efficient with grasping new concepts in any setting
- Payroll programs such as UltiPro and Fingercheck
- Flexible Schedule
- Analytical and Investigative
- Inclement Weather Tolerance
- Physically active
- FAA Regulations
- Security Processes
Timeline
Airport Customer Service
Delta Air Lines, Inc
01.2022 - Current
Payroll and Benefits Administrator
Shg Temp Staffing/Apex Global Solutions
12.2016 - 02.2022
Bachelor of Arts - Liberal Arts And Sciences
Borough of Manhattan Community College
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