Marivic Bernardo-Calara
Hayward,CA
Summary
To secure a challenging and rewarding position as a customer service representative, where my leadership skills, industry experience, and customer service experience can be utilized to ensure exceptional customer service experiences for the clients and help maximize profits for the establishment.
Overview
31
31
years of professional experience
Work History
Teller
2023 Defense Commissary Agency MCAS Iwakuni
09.2018 - 10.2023
- Prepare change orders and issue daily change funds to the cash register operators.
- Receive and verify sales receipts and monies collected from sales store checkers, sort money by denomination, verify the amount, and annotate cashiers' cash receipts.
Senior Teller
JP Morgan and Chase
02.2008 - 12.2017
- Managed the daily teller/ staff operations for the branch
- Ensured each day’s transactions were balanced and cash amounts were verified in compliance with the bank’s policies and procedures
- Performed and processed cash and check transactions
- Assisted clients with their banking needs
- Promoted the bank’s products and services by consistently cross-selling at every opportunity.
Visa Assistant
Nonimmigrant Visa Unit, Consular Section, American Embassy
04.2001 - 12.2006
- Established workload priorities and oversaw workflow
- Trained and developed subordinate staff and evaluated employee performance as well.
- Planned flexible staffing arrangements
- Acted as the problem resolution person in the absence of the Operations Director
- Responded to inquiries from all sources regarding the status of visa cases and handled them accordingly
- Performed all duties with the highest customer service standards and positively contributed to the morale and efficiency of the Unit.
Visa Clerk
Correspondence/ Records Division, Nonimmigrant Visa Unit, Consular Section, American Embassy
09.1992 - 04.2001
- Filed and maintained written congressional inquiries and petitions
- Filed and retrieved incoming/ outgoing cables
- Responded to telephone inquiries on nonimmigrant visa regulations, policies, and procedures
- Assisted in different stages of the visa process, i.e
- Data entry, visa printing, and release of visaed passports
- Acted as interpreter for visa applicants
- Performed all duties with the highest standards of customer service.
Clerk Typist
Cultural Affairs Office, United States Information Service
09.1992 - 04.2001
- Receptionist and principal secretary for filing, typing, reproduction, and distribution
- Assisted in the administrative and logistical requirements of the Secondary School Initiative projects and Performing Arts programs
- Assisted in the secretarial work associated with the American Participants (AMPART) programs
- Coordinated travel and hotel arrangements and provided other necessary office support functions.
Education
Bachelors Degree in Secretarial Management -
Philippine Women’s University
Manila, Philippines05.1981
Professional References
Mauricio Arguello
(925)858-5922
niss20022002@yahoo.com
Agnes C. Arguello
(510)386-6088
agnesarguello@icloud.com
Timeline
Teller
2023 Defense Commissary Agency MCAS Iwakuni
09.2018 - 10.2023
Senior Teller
JP Morgan and Chase
02.2008 - 12.2017
Visa Assistant
Nonimmigrant Visa Unit, Consular Section, American Embassy
04.2001 - 12.2006
Visa Clerk
Correspondence/ Records Division, Nonimmigrant Visa Unit, Consular Section, American Embassy
09.1992 - 04.2001
Clerk Typist
Cultural Affairs Office, United States Information Service
09.1992 - 04.2001
Bachelors Degree in Secretarial Management -
Philippine Women’s University
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