Marivie Rances
Kings Park
Summary
Dynamic operations leader with extensive experience driving efficiency in fleet and warehouse management. Successfully enhanced client retention and satisfaction through proactive engagement, while implementing inventory management practices that reduced operational costs and downtime.
Overview
19
19
years of professional experience
Work History
Fleet Supervisor
SYSCO LONG ISLAND
Central Islip
01.2023 - Current
- Supervised daily fleet operations, ensuring on-time delivery of goods.
- Coordinated vehicle maintenance schedules to minimize downtime and enhance reliability.
- Enforced safety protocols to maintain a safe working environment.
- Manage vendor relationships with major service providers including Crown Equipment, Grainger, Uline, and Ecolab.
- Lead and coordinate projects for MHE and Facilities technicians to ensure operational efficiency.
- Oversee inventory control and operational support for MHE and Facilities teams while maintaining budget compliance.
- Implemented inventory management practices for maintenance supplies and vehicle parts.
- Resolved customer service issues that arose from interactions between drivers and customers.
- Coordinate maintenance and repair for warehouse equipment, printers, scanners, ensuring cost-effective resource utilization.
- Coordinate procurement of supplies, tools, and services.
- Processed payroll and administered WIP bonus plans for 85 warehouse employees, streamlining compensation processes.
- Manage procurement of supplies for MHE and FAC teams.
- Partner closely with Food Safety, Warehouse, Inventory Control, and Finance leadership teams.
- Manage invoice processing and vendor payments to ensure timely financial administration.
- Serve as company Notary Public.
Account Manager
Plycon Transportation Group
Kings Park
01.2019 - 01.2023
- Managed client accounts, driving satisfaction and retention through proactive engagement.
- Managed portfolios of top 20% client accounts in high-end luxury furniture sector.
- Elevated client relationships, delivering tailored services to enhance satisfaction and loyalty.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Maintained strong relationships with B2B C-suite executives, fostering trust and ensuring ongoing satisfaction.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Collaborated with dispatch and warehouse teams to enhance customer experience and reduce errors.
- Executed quality control checks on all shipments to guarantee accuracy and timely delivery.
- Updated CRM database with precise notes for each top client, ensuring data accuracy.
- Communicated regularly with senior leadership, providing updates on facility-related improvements.
- Served as subject matter expert for internal databases, optimizing user interface and process flow.
Accounts Receivable Lead
Plycon Transportation Group
Kings Park
01.2019 - 01.2023
- Managed accounts receivable processes for timely invoicing and collections.
- Implemented efficient workflows to streamline account reconciliation to decrease SDO 120 days to 60 days.
- Negotiated payment arrangements for overdue receivables to facilitate timely collections.
- Tracked consumer contacts and documented collection efforts to enhance follow-up accuracy.
- Clarified accounting discrepancies with clients to ensure accuracy.
- Processed credit card payments, checks, and wires to ensure consistent cash flow.
- Developed training materials for onboarding new accounts receivable personnel.
Data Specialist- Project Lead
Thomson Reuters
New York
01.2007 - 01.2009
- Led operating metrics project, generating over $1.2 million in incremental revenue for research division.
- Directed expansion project by defining specifications and developing quality assurance checks to ensure project quality.
- Spearheaded two green belt projects, reducing earnings release and analyst report cycle times by four hours and two hours, respectively.
- Created training manual and rolled out training for over 40 analysts to enhance their operational effectiveness.
- Contributed to development of nomenclature rules for new proprietary database to facilitate integration during Thomson Financial and Reuters merger.
Education
Associates of Occupational Studies - Massage Therapy
New York College for Wholistic Research
Syosset, NY01-1999
Bachelor of Arts - Multidisciplinary Studies
University of Stony Brook
Stony Brook, NY01-1994
Skills
- Fleet operations and facility management
- Contract and vendor oversight
- Procurement and inventory management
- Warehouse support operations
- Invoice processing and payroll administration
- Client relationship development
- Process optimization strategies
- Project coordination skills
- Collections and accounts receivable management
- Database and CRM administration
- Budget management expertise
- Compliance and quality assurance
Skills Certifications
- Proficient in Word, Excel, PowerPoint, Visio.
- Completed Six Sigma Green Belt Training.
- Excellent communication and interpersonal skills
- HAZWOPER
- New York Notary
Languages
Spanish
Limited
Timeline
Fleet Supervisor
SYSCO LONG ISLAND
01.2023 - Current
Account Manager
Plycon Transportation Group
01.2019 - 01.2023
Accounts Receivable Lead
Plycon Transportation Group
01.2019 - 01.2023
Data Specialist- Project Lead
Thomson Reuters
01.2007 - 01.2009
Associates of Occupational Studies - Massage Therapy
New York College for Wholistic Research
Bachelor of Arts - Multidisciplinary Studies
University of Stony Brook