Mariya Bryleva
Orlando,FL
Summary
Dynamic professional with a proven track record in customer-oriented roles and team leadership. Excelled in enhancing customer satisfaction and resolving conflicts, demonstrating exceptional patience, empathy, and adaptability. Skilled in teaching strategies and fluent in multiple languages, consistently exceeding performance expectations without compromising professionalism or ethics.
Overview
18
18
years of professional experience
Work History
English Language Tutor
Bilingual School in Belo Horizonte, Brazil
10.2020 - 02.2022
- Delivered instruction in language arts encompassing reading, grammar, composition, and literature, working with teachers in other subjects to integrate skills across curriculum.
- Built relationships with students to understand obstacles to learning.
- Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
Realtor
Keller Williams
03.2016 - 02.2020
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Personal Assistant
Bit Serve Auctioneer
08.2018 - 03.2019
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Manager
Press 101 Cafe in Dr Phillips
08.2015 - 01.2017
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Waitress
Press 101 Cafe in Dr Phillips
04.2013 - 08.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Portobello Yacht Club
03.2011 - 04.2013
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Waitress
Paradiso 37
06.2009 - 03.2011
- Was one of the first original waitress crews.
- Helped to open the restaurant by training future wait staff.
- Was one of the top sellers in the restaurant while helping guests with making choices out of great variety of food and bar options.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Hostess
Rainforest Cafe
03.2004 - 11.2006
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Arts - Health Service Administration
University of Central Florida
Orlando, FL06.2025
Associate of Arts -
Valencia Community College
Orlando, FL05.2010
Skills
- Patience and Empathy
- Professionalism and Ethics
- Teaching strategies
- Customer-Oriented
- Team Leadership
- Food Service Background
- Adaptable
- Multilingual
Languages
Portuguese
Limited Working
Russian
Full Professional
Spanish
Elementary
Timeline
English Language Tutor
Bilingual School in Belo Horizonte, Brazil
10.2020 - 02.2022
Personal Assistant
Bit Serve Auctioneer
08.2018 - 03.2019
Realtor
Keller Williams
03.2016 - 02.2020
Manager
Press 101 Cafe in Dr Phillips
08.2015 - 01.2017
Waitress
Press 101 Cafe in Dr Phillips
04.2013 - 08.2015
Waitress
Portobello Yacht Club
03.2011 - 04.2013
Waitress
Paradiso 37
06.2009 - 03.2011
Hostess
Rainforest Cafe
03.2004 - 11.2006
Bachelor of Arts - Health Service Administration
University of Central Florida
Associate of Arts -
Valencia Community College
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