Mariya Douglass
City
Summary
Experienced and dedicated head waitress with 10 years at Carnival Cruise Line and 17 years at Sagus Cafe. Proven expertise in customer service, team leadership, and sales.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
Work History
Head Waitress
Carnival Cruise Line
- Led a team of waitstaff, ensuring exceptional customer service across multiple dining venues.
- Trained new staff and managed shift schedules.
- Enhanced guest satisfaction, leading to positive feedback and repeat business.
Waitress & Bartender
Sagus Cafe
- Provided high-quality customer service in a fast-paced environment.
- Mixed and served beverages, increasing sales through upselling.
- Maintained cleanliness and compliance with health standards.
Education
Associate of Arts -
Varna University of Management
VarnaSkills
- Customer Service
- Team Leadership
- Upselling & Sales
- POS Systems
- Cash Handling
- Time Management
- Relationship building
- Time management
- Effective communication
- Problem solving
Certification
- Food Handlers Permit
- Alcohol Server Certification
Timeline
Head Waitress
Carnival Cruise Line
Waitress & Bartender
Sagus Cafe
Associate of Arts -
Varna University of Management