Mariya Gonzalez
Wildomar,CA
Summary
Proven Administrative Assistant with a track record of enhancing office efficiency and client satisfaction at. Expert in organization and scheduling, coupled with exceptional empathy and client relationship skills. Achieved significant reductions in invoice errors and fostered strong client relationships through effective communication. Motivated professional with extensive experience in customer service, and administrative tasks.
Overview
9
9
years of professional experience
Work History
Administrative Assistant/Customer Service
Murrieta Dance Project
07.2019 - Current
- Handled sensitive information with discretion while maintaining strict confidentiality protocols.
- Improved office efficiency by streamlining administrative processes and implementing new organizational systems.
- Organized travel arrangements for executives, ensuring all accommodations met their needs and preferences.
- Contributed to a reduction in errors on invoices through meticulous review process before submission to customers.
- Coordinated company events and meetings to ensure smooth execution and positive results.
- Developed strong relationships with clients through consistent communication and timely responses to inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Assistant
Dr. Delagrammaticas D.D.S
04.2017 - 07.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Server/Head Bartender
P.F Changs
09.2015 - 05.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Dental - Dental Assisting
Cal State San Marcos
San Marcos06.2017
College Credits
Palomar College
San Marcos, CA2016
High School Diploma -
Vista Murrieta High School
Murrieta, CA2013
Skills
Empathy and patience
Client Relationship Building
File Organization
Scheduling appointments
Timeline
Administrative Assistant/Customer Service
Murrieta Dance Project
07.2019 - Current
Administrative Assistant
Dr. Delagrammaticas D.D.S
04.2017 - 07.2019
Server/Head Bartender
P.F Changs
09.2015 - 05.2017
Dental - Dental Assisting
Cal State San Marcos
College Credits
Palomar College
High School Diploma -
Vista Murrieta High School
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