Mariya Jackson
San Francisco,CA
Summary
Seeking a competitive and challenging environment where I can apply my skills, experience, and education in a way that serves your organization and establishes a career for myself. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Client Support Navigation Manager
ST. Vincent De Paul Society
San Francisco, CA
08.2018 - Current
- Follow and maintain rules and regulations described in the Navigation Center's operations manual
- Implement and adhere to Standards of Care per City/County legislation
- Monitor and control activities in the Navigation Center ensuring the safety of clients and staff.
- Trained new employees on company policies, job duties, and performance expectations.
- Trained new employees on organization policies and procedures for compliance.
- Facilitated communication between departments to enhance workflow efficiency.
- Directed and supervised team of 15 employees in daily operations.
Employment Coordinator
Larkin Street Youth
San Francisco, CA
09.2022 - 08.2025
- Placed individuals in jobs based on skills, abilities and interests.
- Provided timely interventions by returning phone calls and following up on job leads.
- Managed caseload of 20 to 40 clients, assisted with employment, and accurately documented work.
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
- Completed day-to-day duties accurately and efficiently.
Case Manager/Employment Specialist
Arriba Junto's
San Francisco, CA
09.2016 - 08.2018
- Enrollment of new clients in various programs
- Assisted clients with application paperwork and advised them of needed documentation
- Entered and maintained records for more than 25 clients
- Partnered with social workers to support job-seekers secure housing
- Maintain electronic client records, individual case files, daily log and service statistics in an accurate and timely matter
Payroll Administrative Assistant (Intern)
San Francisco Municipal Transportation Agency
San Francisco, CA
01.2016 - 08.2016
- Scan confidential documents using Knowledge lake capture
- Prepare confidential paperwork to be sent to Controllers Office
- Performed a variety of administrative task such as filling and maintain records, copying documents and scheduling appointments
- Filled, organized, and maintained enrollment records and cash receipts
- Maintained payroll system records, including employee tax deductions and benefit contributions.
Education
Associate of Arts -
Langston University
Langston, OK06-2023
Skills
- Microsoft Office
- Computer applications
- Multi-line phone system
- Time management
- Organizational skills
- Customer service skills
- Employment counseling
- Data entry
- Employee training
- Effective communication
- Staff training and development
- Staff development
- Schedule preparation
References
References available upon request.
Education and Training
other
References
References available upon request.
Timeline
Employment Coordinator
Larkin Street Youth
09.2022 - 08.2025
Client Support Navigation Manager
ST. Vincent De Paul Society
08.2018 - Current
Case Manager/Employment Specialist
Arriba Junto's
09.2016 - 08.2018
Payroll Administrative Assistant (Intern)
San Francisco Municipal Transportation Agency
01.2016 - 08.2016
Associate of Arts -
Langston University
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