MARIYA KARNAFEL
Portland,OR
Summary
A highly motivated Dispatcher with 1 year of experience in customer service and order processing. Possess excellent communication and organizational skills, with the ability to handle calls promptly and professionally. Proven track record of efficiently assigning personnel and preparing documentation for new orders.
Overview
7
7
years of professional experience
Work History
Dispatcher
KYP, Trans
2 2022 - Current
- Handled calls promptly and with courteous professionalism.
- Assisted customers with placing orders via phone and email.
- Received new orders, prepared documentation and assigned personnel.
Property Management Assistant
5MLK
12.2019 - 02.2021
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Front Desk Agent
Hazelwood Center
12.2016 - 11.2019
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Coordinated with vendors for repair and maintenance for the building.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
High School Diploma -
David Douglas High School
Portland, OR06.2014
Associate of Science - Clinical Nutrition
NPTI
Beaverton, OR07.2017
Skills
- Fluent in English & Russian
- Verbal and written communication
- Customer Request Management
- Speech Clarity
- Effective Communications
- Decision making
- Creative Thinking
- Complex Problem Solving
- Critical Thinking
- De-Escalation Techniques
- Multitasking and prioritization
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Cultural awareness and sensitivity
Timeline
Property Management Assistant
5MLK
12.2019 - 02.2021
Front Desk Agent
Hazelwood Center
12.2016 - 11.2019
Dispatcher
KYP, Trans
2 2022 - Current
High School Diploma -
David Douglas High School
Associate of Science - Clinical Nutrition
NPTI
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