Mariya Kolcheva
Klamath Falls,OR
Summary
Enthusiastic and determined professional with nearly ten years of diverse healthcare experience. Successfully developed and implemented multiple process improvement initiatives. Strong problem-solving skills and understanding of data collection and analysis. Ability to handle multiple projects simultaneously. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Cascades East Family Medicine
02.2022 - Current
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information and conducted preliminary evaluations.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted physicians with minor surgeries and point-of-care procedures including but not limited to ECGs, acuity testing, capillary blood tests, urine testing and injections.
- Liaised with patients, medical providers, pharmacies and medical equipment companies to coordinate multi-focal aspects of patient care.
Medical Support Assistant
Eglin Air Force Base
09.2016 - 05.2019
- Organized patient data to research records, extract medical information and review records for completeness and accuracy.
- Used several electronic health record programs concurrently to maintain and record patient data and generate reports.
- Oriented and trained new staff on proper procedures and policies.
- Communicated with patients and addressed inquiries, appointment requests, triage issues and complaints.
- Coordinated distinguished patient care, employing tact, diplomacy and appropriate adherence to HIPAA policies.
- Initiated, managed and finalized several clinic workflow improvement projects.
- Conducted process improvement research through implementation of various documentation and contingency planning techniques.
Rehab Coordinator
TLC Rehab
06.2016 - 09.2016
- Scheduled treatments, managed patient and provider schedule and verified insurance coverage.
- Discussed medical histories with patients in effort to prepare the therapists to provide most effective medical advice.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards to staff and patients.
- Coordinated transfer of medical information between therapists, insurance companies and durable medical equipment companies for continuation of patient care.
- Assisted with planning and implementing new processes and patient events in promotion and enhancement of the rehab institution.
Referral Navigator
Women's Healthcare Associates
07.2014 - 11.2015
- Processed referral requests from patients, doctors and other health care professionals.
- Oversaw referral management and processed backlog for two of the clinic locations.
- Spearheaded and served as a point of contact for the clinic's Maternal Health Home program.
- Managed clinic's underprivileged patient project, which focused on providing timely care to women with various socioeconomic disadvantages.
- Scrubbed referral records to ensure prompt scheduling of patients according to medical need.
- Exchanged records and updates with referring provider offices.
- Assisted with front desk issues, including management of sensitive situations.
- Assisted the finance department with insurance verification and initiating Oregon Health Plan for qualifying patients.
Customer Service Specialist
Umpqua Bank
09.2011 - 07.2014
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Counted cash drawers and made bank deposits.
- Assisted tellers with researching cash drawer discrepancies, large transactions and transactions of questionable nature.
- Approved or denied customers cashing checks based on the validity of request and necessary identification.
- Handled situations of varying sensitivity, stress and intensity, including but not limited to aggressive customers and robberies.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Performed banking, business administration and financial tasks.
- Supported branch management with special projects, including but not limited to managing monthly branch audit.
- Oversaw operations of the branch cash vault.
Education
Bachelor of Science - Health Sciences
American Public University System
Charles Town, WV04.2022
Skills
- Patient Documentation
- Electronic Health Record
- Fluent in Russian and Ukrainian
- Deductive Reasoning
- Root Cause Analysis
- Process Improvement
- Data and Report Analysis
- SharePoint
- HIPAA Compliance
- Medical Terminology
- Point of Care Testing
Accomplishments
- Earned several Most Valuable Banker awards for continuously exceeding sales quota.
- Completed several successful clinic improvement projects, thus improving patient scheduling and follow-up timeframes, as well as maximizing the effectiveness of patient visits.
- Authored series of comprehensive documents outlining clinic operations in case of unforeseen circumstances, which are still in current use as part of employee training.
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Certified Medical Assistant
Cascades East Family Medicine
02.2022 - Current
Medical Support Assistant
Eglin Air Force Base
09.2016 - 05.2019
Rehab Coordinator
TLC Rehab
06.2016 - 09.2016
Referral Navigator
Women's Healthcare Associates
07.2014 - 11.2015
Customer Service Specialist
Umpqua Bank
09.2011 - 07.2014
Bachelor of Science - Health Sciences
American Public University System
- CCMA - Certified Clinical Medical Assistant
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