Mariya Kolesova-Gomaa
Wellington,FL
Summary
Dedicated Operations Manager with a strong focus on successful team building, cost-cutting, and operational improvements. Committed to building high-performing teams, consistently striving to create a collaborative and efficient work environment. Proven track record of implementing effective strategies to streamline processes and reduce expenses. Driven to achieve optimal results, reliable team player dedicated to driving organizational success through strong leadership skills and ability to adapt to changing business needs.
Overview
13
13
years of professional experience
Work History
Operations Manager
Diplomatic Services USA
2021.02 - 2023.10
- Created and developed an efficient communication system within the company
- Managed the employees’ training ethics and delivered expected results promptly
- Effectively administered the flow of logistics inside and outside the company
- Increased sales by more than 20% compared with the previous year
Travel Consultant
2013.04 - 2013.12
- Delivered comprehensive tour information to clients regarding fares and itinerary
- Dealt with complaints and patiently listened to the customers and found effective solutions with high satisfaction rates reviews
Office Manager
Nelli Beck Travel & Cruise LLC
2012.05 - 2013.12
Office Manager
Autocraft Driving School
2011.01 - 2012.03
- Organized a schedule and maintained client profiles for follow-up
- Processed deposits, withdrawals, and payments
- Maintained accounts payable & receivable
Education
Master in Healthcare - Health Administration Organizational Leadership
West Coast University
Dallas08.2024
BBA -
Berkeley College
Woodbridge, NJ12.2019
Bachelor of Physical Geography -
Perm State University
2010
Skills
- Proficient in MC Office (Word, Excel, PowerPoint), Web browsing, Basic HTML,
- Russian - Native, English - fluent
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Timeline
Operations Manager
Diplomatic Services USA
2021.02 - 2023.10
Travel Consultant
2013.04 - 2013.12
Office Manager
Nelli Beck Travel & Cruise LLC
2012.05 - 2013.12
Office Manager
Autocraft Driving School
2011.01 - 2012.03
Master in Healthcare - Health Administration Organizational Leadership
West Coast University
BBA -
Berkeley College
Bachelor of Physical Geography -
Perm State University
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