Mariya Kulesza
Rockford,MI
Summary
Dynamic Customer Service Representative with proven expertise at Meijer, recognized for resolving conflicts and enhancing customer loyalty through active listening and tailored solutions. Skilled in problem resolution and relationship building, consistently exceeding performance metrics and mentoring new hires to foster a collaborative team environment.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Meijer
09.2008 - 09.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Associate Of General Studies - General Studies
I completed 8 months in medical administration but the school closed before I was able to graduate. It was an accelerated school where you could earn certificates in different career opportunities.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Conflict resolution
- Complaint handling
- Complaint resolution
- Client relations
- Payment processing
- Professional telephone demeanor
- Scheduling
- Product knowledge
- Paperwork processing
- Order processing
- Documentation
- Administrative support
- Staff training
Certification
Certified as a remote live chat agent
Timeline
Customer Service Representative - Meijer
09.2008 - 09.2009
Montcalm Community College - Associate Of General Studies, General Studies
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