Mariya Leach
Port Richey,FL
Summary
Proven Shift Lead Manager with a track record of enhancing customer satisfaction and optimizing inventory levels at Firehouse Subs. Skilled in team motivation and interpersonal communication, I excel in fostering high-performance teams and negotiating beneficial vendor contracts. My leadership has consistently improved business performance and employee satisfaction, demonstrating a commitment to excellence and continuous improvement.
Overview
8
8
years of professional experience
Work History
Shift Lead Manager
Firehouse Subs
11.2021 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Set overall vision and provided team leadership.
- I am overall looking for a business that sees me at full face value for my good works, good energy, and vision to excell and grow within your establishment.
Shift Lead Manager
Arbys Resturant
12.2016 - 07.2021
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
- Set overall vision and provided team leadership.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Developed staff training programs to improve skillsets and overall team performance.
- Evaluated employee performance and coached and trained to improve weak areas.
- Evaluated team member performance regularly, identifying areas for improvement as well as recognizing exceptional contributions to the organization''s success.
- Improved team productivity by implementing efficient scheduling and task delegation.
- Implemented cost-saving measures while maintaining quality standards, contributing to improved profitability margins.
Education
Massage Therapy, Skincare And Nail Tech - Beauty Esthetician
Sunstate Academy
Clearwater, FL09.2022
Diploma -
Tarpon Springs High School
Tarpon Springs, FL08.2018
Skills
- Team motivation
- Workplace Safety
- Employee Training
- Policy Enforcement
- Sales Strategies
- Motivation Techniques
- Cash Handling
- Energetic and Enthusiastic
- Opening and closing procedures
- Punctual and Reliable
- Accurate money handling
- Team Development
- Delegating Work
- Payment Processing
- Schedule oversight
- Handling Customer Complaints
- Training and mentoring
- Safety Compliance
- Mentoring and Coaching
- Interpersonal Skills
- Relationship Building
- Staff Motivation
- Decision-Making
- Quality Assurance
- Supply Ordering
- Compliance understanding
- Inventory Control
- Documentation And Reporting
- Inventory controls
- Performance reviewing
- Budgeting knowledge
- Hiring and Recruiting
- Customer Service
- Team Collaboration and Leadership
- Safety Management
- Conflict Resolution
- Performance Improvement
- Critical Thinking
- Quality Control
- Worker Training
- Active Listening
- Continuous Improvement
- Work Planning and Prioritization
Timeline
Shift Lead Manager
Firehouse Subs
11.2021 - Current
Shift Lead Manager
Arbys Resturant
12.2016 - 07.2021
Massage Therapy, Skincare And Nail Tech - Beauty Esthetician
Sunstate Academy
Diploma -
Tarpon Springs High School