Mariya Leach
Port Richey,FL
Summary
Proven Shift Lead Manager with a track record of enhancing customer satisfaction and optimizing inventory levels at Firehouse Subs. Skilled in team motivation and interpersonal communication, I excel in fostering high-performance teams and negotiating beneficial vendor contracts. My leadership has consistently improved business performance and employee satisfaction, demonstrating a commitment to excellence and continuous improvement.
Overview
8
8
years of professional experience
Work History
Shift Lead Manager
Firehouse Subs
3434 Eastlake Rd , Ushwy 19.
11.2021 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Set overall vision and provided team leadership.
- I am overall looking for a business that sees me at full face value for my good works, good energy, and vision to excell and grow within your establishment.
Shift Lead Manager
Arbys Resturant
Us High Way 19
12.2016 - 07.2021
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
- Set overall vision and provided team leadership.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Developed staff training programs to improve skillsets and overall team performance.
- Evaluated employee performance and coached and trained to improve weak areas.
- Evaluated team member performance regularly, identifying areas for improvement as well as recognizing exceptional contributions to the organization''s success.
- Improved team productivity by implementing efficient scheduling and task delegation.
- Implemented cost-saving measures while maintaining quality standards, contributing to improved profitability margins.
Education
Massage Therapy, Skincare And Nail Tech - Beauty Esthetician
Sunstate Academy
Clearwater, FL09.2022
Diploma -
Tarpon Springs High School
Tarpon Springs, FL08.2018
Skills
- Team motivation
- Workplace Safety
- Employee Training
- Policy Enforcement
- Sales Strategies
- Motivation Techniques
- Cash Handling
- Energetic and Enthusiastic
- Opening and closing procedures
- Punctual and Reliable
- Accurate money handling
- Team Development
- Delegating Work
- Payment Processing
- Schedule oversight
- Handling Customer Complaints
- Training and mentoring
- Safety Compliance
- Mentoring and Coaching
- Interpersonal Skills
- Relationship Building
- Staff Motivation
- Decision-Making
- Quality Assurance
- Supply Ordering
- Compliance understanding
- Inventory Control
- Documentation And Reporting
- Inventory controls
- Performance reviewing
- Budgeting knowledge
- Hiring and Recruiting
- Customer Service
- Team Collaboration and Leadership
- Safety Management
- Conflict Resolution
- Performance Improvement
- Critical Thinking
- Quality Control
- Worker Training
- Active Listening
- Continuous Improvement
- Work Planning and Prioritization
Timeline
Shift Lead Manager
Firehouse Subs
11.2021 - Current
Shift Lead Manager
Arbys Resturant
12.2016 - 07.2021
Massage Therapy, Skincare And Nail Tech - Beauty Esthetician
Sunstate Academy
Diploma -
Tarpon Springs High School