Mariya Prikhodko
Chicago,IL
Summary
Dedicated restaurant manager with over 10 years of experience in the food and beverage industry, specializing in operations management, staff training, and customer service excellence. Known for fostering a positive work environment and maintaining high standards of food quality and safety. Seeking to leverage my extensive experience in a challenging managerial role to drive operational efficiency and elevate the dining experience.
Overview
10
10
years of professional experience
Work History
Assistant Food and Beverage Manager
The Peninsula Chicago
05.2023 - Current
- Oversee daily restaurant operations, ensuring adherence to quality standards, health regulations, and service excellence.
- Lead and manage a diverse team of staff, including hiring, training, scheduling, and performance evaluations to ensure exceptional service.
- Monitor inventory levels, manage ordering and supply processes while controlling food and labor costs to achieve budgetary goals.
- Maintain high levels of customer satisfaction by promptly addressing guest inquiries, complaints, and feedback with professionalism and courtesy.
- Foster a positive dining atmosphere by ensuring the restaurant is clean, well-organized, and compliant with health and safety regulations.
- Build and maintain relationships with guests to promote loyalty and repeat business.
General Manager
Jaranita
01.2021 - 01.2023
- Launched a new Peruvian restaurant concept in the bustling Marina District, featuring a South American and Spanish wine selection.
- Oversaw all restaurant operations, including hiring, onboarding, training, and managing daily operations and weekly inventory.
- Managed financial aspects such as budgeting, purchasing, P&L analysis, and bi-weekly payroll.
- Developed and executed marketing strategies, promotions, and special events to enhance revenue streams.
- Collaborated with the Events Department to plan and execute restaurant events, ensuring memorable experiences for guests.
- Delivered exceptional customer service by training staff, conducting bi-annual performance evaluations, and addressing guest feedback on platforms such as OpenTable, Yelp, and Google.
Restaurant Manager
Hakkasan Restaurant
02.2019 - 03.2020
- Led floor operations at an upscale contemporary Chinese restaurant, ensuring the highest level of guest satisfaction.
- Coordinated kitchen, bar, and front-of-house operations to ensure seamless service delivery.
- Managed accounting processes, including cash operations, reporting, and closing procedures for corporate management review.
- Conducted daily pre-shift meetings to discuss reservations, event orders, and menu updates, ensuring team readiness.
- Provided ongoing feedback and performance evaluations to staff; involved in hiring and training new team members.
Reservation Agent
Mandarin Oriental Miami
06.2018 - 02.2019
- Personalized guest interactions by managing reservation requests and inquiries while achieving sales goals through effective communication.
- Prepared daily reports and up-sell proposals for pre-arrival emails, enhancing incremental revenue from various channels.
- Collaborated with the revenue manager to meet sales targets and monitored inventory to optimize sales flow.
Guest Relations Executive
La Mar Cebicheria Peruana San Francisco
07.2017 - 06.2018
- Managed reservations and special events for a high-profile restaurant, ensuring exceptional guest satisfaction through diligent follow-up and preparation.
- Oversaw guest flow during peak hours and trained new team members to uphold service standards.
- Managed and improved customer service functions for reception.
- Answered guest inquiries and provided information regarding the restaurant's services.
Assistant Restaurant Manager
Slice House by Tony Gemignani
06.2015 - 02.2017
- Supervised casual dining operations, creating and implementing standard operating procedures.
- Provided staff training and evaluations, managed relationships with suppliers, and worked to achieve weekly revenue targets.
- Responded to customer feedback and implemented service improvements to enhance the dining experience.
Education
Bachelor of Science - Marketing
Novosibirsk State University
Novosibirsk, Russia06-2010
Skills
Leadership
Customer Service
Financial Acumen
Operational Management
Communication
Problem-Solving
Time Management
Training and Development
Adaptability
Multitasking
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Assistant Food and Beverage Manager
The Peninsula Chicago
05.2023 - Current
General Manager
Jaranita
01.2021 - 01.2023
Restaurant Manager
Hakkasan Restaurant
02.2019 - 03.2020
Reservation Agent
Mandarin Oriental Miami
06.2018 - 02.2019
Guest Relations Executive
La Mar Cebicheria Peruana San Francisco
07.2017 - 06.2018
Assistant Restaurant Manager
Slice House by Tony Gemignani
06.2015 - 02.2017
Bachelor of Science - Marketing
Novosibirsk State University
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