Hi, I’m
Mariya Saxon
Kingston,TN
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
2
years of professional experience
Work History
Casey's General Stores Inc
Assistant Store Manager
09.2020 - 12.2022
Job overview
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas every 30 minutes to identify and proactively resolve issues negatively impacting operations.
- Approved regular payroll submissions for employees.
Education
Colorado Technical UniversityColorado Springs, CO
Bachelor of Science from Science in Information Technology
03.2024
Skills
- Business Management Principles
- Retail Operations
- Store Opening and Closing
- ADP Workforce Now
- Program Optimization
- Marketing and Promotions
- Records Organization and Management
- Sales Tracking
- Pricing and Markdowns
- Strategic Merchandising
- Department Oversight
- Focus and Follow-Through
- Assignment Delegation
- Hiring and Training
- Problem Anticipation and Resolution
- Microsoft Excel
- Time Management
- Policy Development and Enforcement
- Coaching and Mentoring
- Business Leadership
- Sales Promotion
- Management Team-Building
- Project Management
- POS Systems
- Adobe Systems Adobe Acrobat
- Leadership
- Citrix
Timeline
Assistant Store Manager
Casey's General Stores Inc
09.2020 - 12.2022
Colorado Technical University
Bachelor of Science from Science in Information Technology
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