Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mariya Thomas

Philadelphia,PA

Summary

Dynamic Customer Service Executive with 18 years at Allstate Insurance Co. Proven track record in enhancing customer satisfaction and retention through effective complaint handling and relationship management. Skilled in MS Office and fluent in multiple languages, fostering strong client connections and resolving issues efficiently.

Overview

17
17
years of professional experience

Work History

Customer Service Executive

Allstate Insurance Co
04.2008 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • 22 Year Lawyer in District Court Trivandrum-Kerala- India

Education

Science & Law

Govt Law College
Trivandrum- Kerala- India
01-1985

Skills

  • Team collaboration
  • Customer engagement
  • Customer relationship management
  • Complaint handling
  • In india i was dealing with bank cases scrutiny of documents
  • Computer Skill I know MS office, Printing Etc

Languages

English
Full Professional
Malayalam
Full Professional
Tamil
Professional Working

Timeline

Customer Service Executive

Allstate Insurance Co
04.2008 - Current

Science & Law

Govt Law College

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