MARIYA VASQUEZ
Belmont,NC
Summary
Highly qualified Administrative leader well-versed in assisting patients while maintaining efficient medical operations. Bringing 8 years of industry experience combined with hardworking mentality and advanced understanding of EHR systems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Office Coordinator
Atrium Healthcare
Lincolnton, NC
05.2023 - Current
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Observed regulatory requirements and office policies in maintaining accurate records of patient personal information, appointments, test results, health insurance and specialists.
- Supported 2 providers in outpatient medical office through coordinating all administrative operations.
- Managed patient billing activities, ensuring accurate data entry into the system and collection of payments due.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
PRACTICE MANAGER
MEDI WEIGHTLOSS
Charlotte, NC
05.2022 - 05.2023
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Managed vendor relationships for supplies and services related to the practice.
- Provided support during audits by gathering requested documents as well as answering questions from auditors.
- Oversaw 3 medical assistants, 4 physicians, 2 dietitians, and office administrators.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
Manager on Duty
AFC Urgent Care
GASTONIA, NC
05.2020 - 05.2022
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Prepared weekly reports summarizing financial performance metrics, such as revenue collections, accounts receivable balances.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Determined staffing requirements, interviewing, hiring and training new employees.
Call Center Representative
Gaston Family Health Services
GASTONIA, NC
06.2019 - 02.2020
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed outbound calls to remind patients about upcoming appointments.
- Increased customer satisfaction ratings 26% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Followed HIPAA guidelines when handling confidential patient information.
Certified Nursing Assistant
BAYADA
Pittsburgh, PA
09.2016 - 06.2019
- Answered call lights promptly and responded to patient needs accordingly.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Assisted residents in preparing for activities and social programs.
Education
High School Diploma -
Carlynton High School
Carnegie, PA06-2016
Some College (No Degree) - Human Resources Management
Carlow University
Pittsburgh, PASkills
- Patient Care Advocacy
- Staff Training and Development
- Employee Supervision
- Risk Management
- Financial Operations Oversight
- Medical Condition Coding Software
- Critical Thinking
- Epic Systems
- Facility Oversight
- HIPAA Guidelines
- Human Resources Management
Certification
- Certified Nursing Assistant
- BLS/ALS
Timeline
Medical Office Coordinator
Atrium Healthcare
05.2023 - Current
PRACTICE MANAGER
MEDI WEIGHTLOSS
05.2022 - 05.2023
Manager on Duty
AFC Urgent Care
05.2020 - 05.2022
Call Center Representative
Gaston Family Health Services
06.2019 - 02.2020
Certified Nursing Assistant
BAYADA
09.2016 - 06.2019
High School Diploma -
Carlynton High School
Some College (No Degree) - Human Resources Management
Carlow University
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