Mariyah Hoffman
East. St. Louis,IL
Summary
Highly efficient & well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
4
4
years of professional experience
Work History
People Associate
Walmart
03.2021 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Maintain online ordering process to make sure all orders were delivered on time.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Trained new employees
- Worked with vendors to maintain store stock supplies
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Cashier
McDonalds
03.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Upsold additional products and services to increase revenue.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained new employees
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Still Attending Online - Sociology
Southern Illinois University Edwardsville
Edwardsville, ILHigh School Diploma -
East St. Louis Senior High School
Eat Saint Louis, Illinois05.2021
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Google Docs
- Leadership Qualities
- Workplace Safety
- Customer Engagement
- Relationship Building
- Oral communication
- Client Engagement
- New Hire Training
- MS Office
Timeline
People Associate
Walmart
03.2021 - Current
Cashier
McDonalds
03.2020 - 03.2021
Still Attending Online - Sociology
Southern Illinois University Edwardsville
High School Diploma -
East St. Louis Senior High School