Mariyah Live
New York
Summary
Dedicated and customer-focused hospitality professional with 5+ years of experience in fast-paced
environments including restaurants, coffee shops, and retail. Proven ability to provide excellent service, train
and lead team members, and manage multiple responsibilities efficiently. Strong communication, time
management, and multitasking skills. Enthusiastic about creating positive guest experiences and contributing
to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
05.2023 - Current
- Handcraft drinks based on customer's inquiries
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cash handling
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Server/Bartender
Burgerology midtown
09.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Server and Hostess
Margaritaville
03.2021 - 09.2022
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Cashier/Customer Service
The Food Emporium
07.2020 - 10.2021
- Greeting customers
- Check the customers out
- Worked overtime for many weeks
Education
college - Practical nursing
CUNY Hostos Community College
07.2025
High school diploma - undefined
Quest High School
New York, NY07.2021
Skills
- Strong personal drive
- Skilled in guest management
- Customer-focused retail sales
- Proficient in English
- Cash management expertise
- Five years of customer service experience
- Safe food handling
- Experienced with point-of-sale technology
- Effective communication
- Active listener
- Strong customer service abilities
- Time management
- Skilled at prioritizing tasks simultaneously
- Adaptability
Languages
english - Intermediate
Certification
NYC Food safety card
Timeline
Barista Trainer
Starbucks
05.2023 - Current
Server/Bartender
Burgerology midtown
09.2022 - 08.2023
Server and Hostess
Margaritaville
03.2021 - 09.2022
Cashier/Customer Service
The Food Emporium
07.2020 - 10.2021
High school diploma - undefined
Quest High School
college - Practical nursing
CUNY Hostos Community College
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