Summary
Overview
Work History
Education
Skills
Timeline
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Mariyah Smith

Livingston,TX

Summary

Hospitality professional with record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving, valued by employers in field.

Overview

3
3
years of professional experience

Work History

Bartender/Server

Holland America Train
05.2024 - 09.2024
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Resort Associate

Honey Brake Lodge
11.2023 - 02.2024
  • Trained new staff members on company policies and procedures, fostering a supportive learning environment that promoted growth within the team.
  • Facilitated clear communication among team members during busy periods to prevent errors and maintain operational efficiency.
  • Enhanced guest experience by providing exceptional customer service and promptly addressing their needs.
  • Conducted routine inspections of rooms and common areas to ensure quality standards were met consistently.
  • Contributed to lodge's positive reputation by consistently receiving high ratings in guest satisfaction surveys.
  • Promoted a welcoming atmosphere, greeting guests upon arrival and providing personalized assistance throughout their stay.

Rail Guide/Tour Guide and Server

Holland America Train
05.2023 - 09.2023
  • Upheld company values through professional conduct at all times while interacting with passengers on platforms or within trains .
  • Assisted passengers with disabilities by providing necessary support, ensuring a comfortable and accessible travel experience.
  • Managed emergency situations calmly, executing evacuation procedures efficiently to protect passenger well-being during incidents or disruptions.

Front Desk Agent

Alyeska Resort
09.2022 - 05.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Housekeeping

Ocean Reef Club Key Largo
02.2022 - 09.2022
  • Collaborated with the housekeeping team to ensure timely completion of room cleaning tasks.
  • Collaborated with housekeeping staff to ensure guest rooms met cleanliness standards upon arrival.
  • Improved cleanliness standards by implementing efficient housekeeping procedures and practices.

Education

High School Diploma -

Byron P Steele
Cibolo, TX
05.2016

Skills

  • Strong multitasking
  • Customer Service
  • Highly reliable
  • Team player attitude
  • Outgoing Personality
  • Cleanliness and hygiene

Timeline

Bartender/Server

Holland America Train
05.2024 - 09.2024

Resort Associate

Honey Brake Lodge
11.2023 - 02.2024

Rail Guide/Tour Guide and Server

Holland America Train
05.2023 - 09.2023

Front Desk Agent

Alyeska Resort
09.2022 - 05.2023

Housekeeping

Ocean Reef Club Key Largo
02.2022 - 09.2022

High School Diploma -

Byron P Steele

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