Summary
Overview
Work History
Skills
LANGUAGES
Timeline
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MARIYAH SROLES

San Francisco,CA

Summary

Highly cooperative and generous individual with deep love for working with people, bringing strong communication and interpersonal skills to create enjoyable dining experiences. Demonstrates patience and empathy while engaging with diverse clientele, ensuring their needs are met promptly and effectively. Adept at persuading and collaborating with team members to maintain harmonious and efficient work environment. Commitment to providing high-quality service, fostering positive guest relationships, and enhancing overall customer satisfaction.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

United Airlines
07.2022 - 12.2024
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Displayed strong organizational skills while managing multiple projects simultaneously.

Server

Shabu Club
03.2023 - 02.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Housekeeping Supervisor

Grand Hyatt
02.2020 - 01.2022
  • Supervised employees in daily process of cleaning vacant and stay-over guest rooms.
  • Inspected vacant and cleaned rooms to verify best possible presentation to guests.
  • Provided guidance and support to housekeeping staff as needed.
  • Maintained assigned areas to the highest standards of cleanliness and organization.
  • Enforced safety protocols and ensured that all equipment was properly maintained.
  • Created weekly schedules for housekeeping staff according to occupancy levels.
  • Managed daily payroll activities including tracking hours worked by each employee.

Waitress

Bazaar Resturant
03.2018 - 01.2020
  • Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
  • Managed multiple tasks simultaneously while maintaining high quality standards of service.
  • Demonstrated excellent customer service skills while working in a fast-paced environment.
  • Continuously monitored tables for any additional requests or assistance needed by guests.
  • Contributed positively to the team atmosphere in order to promote an enjoyable work environment.
  • Delivered accurate checks and processed bill payments in POS system.
  • Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies.

Skills

  • Client relations
  • Strong multitasking
  • Team collaboration
  • Hospitality service expertise
  • Payment processing
  • Customer satisfaction measurement

LANGUAGES

Cham Fluent

Timeline

Server

Shabu Club
03.2023 - 02.2024

Customer Service Representative

United Airlines
07.2022 - 12.2024

Housekeeping Supervisor

Grand Hyatt
02.2020 - 01.2022

Waitress

Bazaar Resturant
03.2018 - 01.2020

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MARIYAH SROLES