Mariyah Williams
Little Rock,AR
Summary
Hardworking and dedicated individual with 3+ years of experience and a proven knowledge of conflict resolution, customer & patient services, and multitasking. Seeking a position that will leverage my skills to successfully fill the role at your company.
Overview
4
4
years of professional experience
Work History
Patient Services Representative
OrthoArkansas
Little Rock, AR
05.2023 - Current
- Greet patients in a friendly, welcoming manner.
- Schedule appointments and make sure reminder calls are being made prior to appointments.
- Make sure all criteria have been met before appointments, such as medication that may be needed, copays, medical devices, referrals, etc.
- Verifying CPT and ICD-10 codes, authorizations, and procedure types prior to appointments.
- Scanning surgery scope photos and medical records into patient charts.
- Directing patients to different parts of the clinic when needed.
- Administer all incoming calls and transfer them to the needed staff, while also taking messages for staff to give patients callbacks.
- Maintaining a clean facility for employees and patients to have a comfortable environment.
Patient Services Specialist
CARTI Cancer Center
Little Rock, AR
11.2022 - 03.2023
- Greet patients and visitors with compassion, and demonstrate commitment to exceptional service.
- Obtain patient demographic, billing, insurance, and other necessary information.
- Direct callers to appropriate personnel and initiate a triage slip for response by medical personnel.
- Maintaining patient confidentiality, compliant with HIPAA and all state and federal regulations regarding patient privacy.
- Provide customer services to patients via registration, copay, and co-insurance payment collection, and appointment scheduling.
- Maintain cleanliness and sanitary conditions of all equipment.
Sales Associate Key Holder
Scrubs & Beyond
Little Rock, AR
08.2021 - 11.2022
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Making sure the store is organized, neat, and tidy, and ensuring the alarm system is working properly.
- Supervising the cleaning and delivery staff, and overseeing them outside of business hours.
- Responding to emails and phone calls.
- Identifying problems with working conditions and reporting them to management.
Sales Associate Key Holder
Talbots
Little Rock, AR
11.2020 - 09.2021
- Maintain records of purchases, sales, and requisitions.
- Performed work activities of subordinates, such as cleaning and organizing shelves, displays, and selling merchandise.
- Established and implemented policies, procedures, goals, and objectives for the department.
- Engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customers.
- Provided customer service and responded to customer inquiries and complaints.
Team Member
Taco Bell
Little Rock, AR
06.2020 - 11.2020
- Open, sort, route, and prepare incoming mail and answer correspondence.
- Assist customers by providing information and resolving their complaints.
- Answer customers' questions and provide information on procedures or policies.
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
Education
High School Diploma -
Hall High School
Little Rock, AR05-2020
Skills
- Data Entry
- Organization
- Computer Proficiency
- Medical Terminology
- Phone and Email Etiquette
- Work Prioritization
- Time Efficiency
- Team Collaboration
Timeline
Patient Services Representative
OrthoArkansas
05.2023 - Current
Patient Services Specialist
CARTI Cancer Center
11.2022 - 03.2023
Sales Associate Key Holder
Scrubs & Beyond
08.2021 - 11.2022
Sales Associate Key Holder
Talbots
11.2020 - 09.2021
Team Member
Taco Bell
06.2020 - 11.2020
High School Diploma -
Hall High School
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