Summary
Overview
Work History
Education
Skills
Small Clothing Business
Timeline
Generic

Mariyell Declouette

Las Vegas,NV

Summary

Dedicated Customer Service Professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

2
2
years of professional experience

Work History

Personal Nanny

Platinum Investment Team
03.2022 - Current
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Taught children everyday skills and language.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Prepared healthy, age-appropriate snacks and meals.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
  • Assisted with light housekeeping duties as well as running errands.
  • Taught children basic life skills, manners and personal hygiene.
  • Monitored children's play activities to verify safety.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Provided developmentally appropriate activities for children.
  • Identified warning signs of emotional and developmental problems in children.
  • Regularly traveled with family to help with vacation activities and childcare.

Customer Service Assistant

Badgers Market Grocery Store
05.2023 - 09.2023
  • Maintained clean and organized work environment to maintain customer safety.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Answered customer questions about product availability and shipment times.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Described products to customers and how best to care for merchandise.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Communicated with suppliers to maintain updated information regarding status of current orders.
  • Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
  • Conducted client and market surveys to identify areas of improvement.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new personnel regarding company operations, policies and services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Sales Associate

Burlington
04.2021 - 10.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

Associate Degree in Nursing - Medical Assisting

Northwest Career College
Las Vegas, NV
05.2025

High School Diploma -

Canyon Springs High School And The Leadership And Law Prepar
North Las Vegas, NV
05.2023

Skills

  • Small Business Sales Transactions
  • Customer Relations
  • Emotional Development
  • Emergency Situations
  • Report Preparation
  • Retail Sales Customer Service
  • Active Listening
  • Credit Card Payment Processing
  • Customer Service
  • Market Research
  • Stocking and Replenishing
  • Product Promotion

Small Clothing Business

I crochet all of the clothes I sell from scratch. Every piece I make requested by a client, I advertise and offer to make depending on the amount of request I receive. I love what I do and I love that I am able to profit off what I love.

Timeline

Customer Service Assistant

Badgers Market Grocery Store
05.2023 - 09.2023

Personal Nanny

Platinum Investment Team
03.2022 - Current

Sales Associate

Burlington
04.2021 - 10.2021

Associate Degree in Nursing - Medical Assisting

Northwest Career College

High School Diploma -

Canyon Springs High School And The Leadership And Law Prepar
Mariyell Declouette