MARIZA FLORENDO
Germantown,MD
Summary
Accomplished and versatile assistant store manager with over 15 years of leadership experience within retail stores. Skilled supervisor, adept at motivating employees to meet and exceed expectations. Expert at driving sales while maintaining exceptional customer service. Innovative professional with the ability to forecast, analyze business trends, and control expenses to maximize performance and profitability. Effective merchandiser able to creatively manage visual presentation and display.
Overview
27
27
years of professional experience
Work History
Sales Manager
ARMANI OUTLET
Clarksburg, MD
10.2016 - 01.2025
- Analyze stores sales report to determine the needs of the business which mandates a thorough understanding of reporting system
- Ensure that all sales associates provide the highest level of client service.
- Resolve all client problems and complaints quickly and effectively
- Collaborate with and support the Point-of-Sale staff in all areas of register procedure, protocol and policies
- Execute and understand all management register functions, inclusive of opening and closing procedures
- Recruit, train and develop sales staff
- Insure all associates are aware of and abide by all Human Resource policies and procedures
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Managed daily operations of sales department, including supervision of staff members.
Department Manager
H&M
Gaithersburg, MD
07.2016 - 10.2016
- Maintain high-quality direct and indirect customer service by providing the best shopping experience for each customer
- Organize and distribute the work of staff, set priorities and keep an overview of the task to be accomplished in accordance with the store manager
- Carry out supervisory responsibilities in accordance with the organization's policies including approving time-off requests, pay, location or title changes, conducting terminations and corrective actions
- Take action within department to maximize sales through operational and commercial focus to obtain highest level of profitability
ASSISTANT STORE MANAGER, MERCHANDISING
BURLINGTON COAT FACTORY
Gaithersburg, MD
07.2015 - 07.2016
- Maximize profit through exceptional store standards and execution of company strategies
- Implement and maintain all merchandising directives, and ensure effective merchandising strategies
- Optimize presentation of all displays and visual areas, reflecting the current visual direction at all times
- Promote customer service by encouraging positive customer interactions, resolving all problems and complaints quickly and effectively
- Analyze business reports and take necessary actions to drive sales using business metrics and trends
AREA SUPERVISOR
KOHL'S
Gaithersburg, MD
07.2012 - 07.2015
- Directed workflow of associates and trained new associates
- Enhanced customer satisfaction by greeting customers with a smile and proficiently answering questions
- Supervised and assisted in the accurate and efficient processing of customer transactions.
- Observed and coached associates, improving performance and behaviors
- Accelerated profit by identifying opportunities to increase sales
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
AREA SUPERVISOR
KOHL'S
Corpus Christi, TX
06.2007 - 04.2012
- Increased organizational efficiency by developing and implementing policies, procedures, and goals
- Executed all merchandise presentation directives and standards, following company best practices
- Applied superior customer service skills towards boosting customer satisfaction
DEPARTMENT SUPERVISOR
KOHL'S
Eagan, MN
06.1998 - 06.2007
- Lead sales associates by managing workflow and assigning tasks, as well as training new hires
- Arranged merchandise on fixtures, and maintained the sales floor according to company standards.
- Coached staff on strategies to enhance performance and improve customer relations.
- Used Point of Sale register system to complete transactions.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
Skills
- Sales Management
- Staff Training and Leadership
- Customer service
- Workflow Management
- Operational Support
- Visual merchandising
- Sales Reporting & Analysis
- Inventory management
- Process Improvement
- Rapport and relationship building
Languages
Filipino
Native/ Bilingual
Timeline
Sales Manager
ARMANI OUTLET
10.2016 - 01.2025
Department Manager
H&M
07.2016 - 10.2016
ASSISTANT STORE MANAGER, MERCHANDISING
BURLINGTON COAT FACTORY
07.2015 - 07.2016
AREA SUPERVISOR
KOHL'S
07.2012 - 07.2015
AREA SUPERVISOR
KOHL'S
06.2007 - 04.2012
DEPARTMENT SUPERVISOR
KOHL'S
06.1998 - 06.2007