Mariza Nesthus
Pewaukee
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Bilingual Teacher's Assistant
School District Of Waukesha
Waukesha
11.2015 - Current
- Assisted teachers in delivering bilingual instruction to diverse student populations.
- Supported classroom management by reinforcing positive behavior among students.
- Collaborated with educators to create inclusive lesson plans that addressed diverse learning styles.
- Communicated effectively with educators and parents to advocate for bilingual students' specific needs.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Organized classroom environments to enhance accessibility and facilitate engaging learning activities.
- Backed up lessons with personal support, small group instruction and hands-on activities.
- Delivered instruction individually or in small groups with support from instructor.
Spanish Bilingual Medical Receptionist
Waukesha Family Practice Center
Waukesha
12.2009 - 06.2015
- Managed patient check-in and appointment scheduling efficiently.
- Coordinated communication between patients and medical staff effectively.
- Maintained accurate patient records using electronic health record systems.
- Processed insurance information and verified patient eligibility promptly.
- Assisted with billing inquiries and managed payment collection processes.
- Handled incoming calls, providing information and addressing patient concerns.
- Ensured waiting area remained organized and welcoming for patients.
- Called patients to confirm scheduled appointments and obtain additional details.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
Education
Bachelor of Arts - Spanish, Chicano Studies
University of Wisconsin, Madison
Madison, WI 09.1994 - 06.1999
Skills
- Bilingual instruction
- Lesson plan development
- Classroom management
- Student supervision
- Record management
- Effective communication
- Teamwork and cooperation
- Customer Service
- Insurance processing
Timeline
Bilingual Teacher's Assistant
School District Of Waukesha
11.2015 - Current
Spanish Bilingual Medical Receptionist
Waukesha Family Practice Center
12.2009 - 06.2015
Bachelor of Arts - Spanish, Chicano Studies
University of Wisconsin, Madison
09.1994 - 06.1999