Mariza Rivera
Wesley Chapel
Summary
Dynamic and detail-oriented professional with extensive experience in customized cleaning plans and inventory management at The Maids. Proven track record in enhancing customer satisfaction through eco-friendly practices and effective training of new employees. Committed to maintaining high cleanliness standards and ensuring optimal workflow in fast-paced environments.
Overview
16
16
years of professional experience
Work History
House Cleaner
Self-employeed
Wesley Chapel
06.2023 - Current
- Developed customized cleaning plans tailored to client preferences and property specifications.
- Maintained cleanliness across kitchens, bathrooms, and living areas to meet high standards.
- Communicated with clients to address concerns and ensure satisfaction with services.
- Sanitized frequently touched surfaces, including doorknobs and light switches, to enhance hygiene.
- Operated vacuums to remove dust and debris from various floor types and upholstery.
- Organized and cleaned kitchens, bedrooms, living rooms, and bathrooms to eliminate germs.
- Coordinated home cleaning schedules based on client availability and time constraints.
- Managed cleaning supplies inventory to maintain adequate stock levels at all times.
Expo Runner
BJ's Restaurant & Brewhouse
Lutz
11.2019 - 08.2023
- Delivered food orders promptly to guests and staff, ensuring satisfaction.
- Maintained cleanliness and organization of expo station for efficient operations.
- Assisted kitchen staff with food preparation and plating to uphold quality.
- Monitored food quality and presentation standards before serving to patrons.
- Restocked supplies and managed inventory effectively at expo area.
- Collaborated with team members during peak hours to optimize service efficiency.
- Followed health and safety protocols to maintain a safe dining environment.
- Trained new employees on operational procedures for improved performance.
Expo Runner
BJ's Restaurant & Brewhouse
Allentown
03.2017 - 10.2019
- Delivered food orders promptly to guests and staff.
- Maintained cleanliness and organization of the expo station.
- Assisted kitchen staff with food preparation and plating.
- Communicated effectively with servers and kitchen team for order accuracy.
- Monitored food quality and presentation standards before serving.
- Collaborated with team members during peak service hours to enhance efficiency.
- Followed health and safety protocols to ensure a safe dining environment.
- Maintained cleanliness of expo hallways, bathrooms, and common areas.
- Provided customer service assistance to guests who had questions or needed help.
- Provided light janitorial services such as sweeping floors, emptying trash cans, and wiping down surfaces as needed.
- Sought guidance from senior team members to resolve issues.
- Maintained cleanliness and orderliness of event areas before, during, and after events.
- Trained new employees to perform duties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
- Filled condiments and napkin containers during slack periods.
- Responded to ad hoc cleaning duties at end of shift.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Expo Runner
Applebee's
Allentown
02.2013 - 01.2017
- Delivered food orders promptly to guests and staff.
- Maintained cleanliness and organization of the expo station.
- Assisted kitchen staff with food preparation and plating.
- Communicated effectively with servers and kitchen team for order accuracy.
- Monitored food quality and presentation standards before serving.
- Restocked supplies and ensured proper inventory management at the expo area.
- Followed health and safety protocols to ensure a safe dining environment.
- Maintained cleanliness of expo hallways, bathrooms, and common areas.
- Picked up and delivered materials to the expo site.
- Provided light janitorial services such as sweeping floors, emptying trash cans, and wiping down surfaces as needed.
- Maintained the cleanliness and orderliness of expo areas before, during, and after the shift.
House Cleaner
The Maids
Bethlehem
01.2010 - 01.2013
- Executed detailed cleaning protocols for residential properties using eco-friendly products and industry-standard tools.
- Developed tailored cleaning plans based on client preferences and specific property needs.
- Organized cleaning supplies and maintained well-stocked service carts for optimal workflow.
- Trained new cleaners on best practices, techniques, and safety procedures to ensure high-quality service.
- Sanitized kitchens, bathrooms, and living areas, adhering to stringent cleanliness standards.
- Communicated with clients to address concerns and enhance overall satisfaction during services.
- Regularly checked inventory for cleaning supplies and ensured adequate stock levels at all times.
- Employed effective techniques to maintain historic homes, exercising caution with sensitive materials.
Education
IS88
Brooklyn, NYSkills
- Attention to detail
- Customized cleaning plans
- Inventory management
- Cleaning protocols
- Eco-friendly practices
- Customer satisfaction
- Employee training
- Deep cleaning techniques
- Surface sanitization
- Organizational skills
Languages
Spanish
Native/ Bilingual
Timeline
House Cleaner
Self-employeed
06.2023 - Current
Expo Runner
BJ's Restaurant & Brewhouse
11.2019 - 08.2023
Expo Runner
BJ's Restaurant & Brewhouse
03.2017 - 10.2019
Expo Runner
Applebee's
02.2013 - 01.2017
House Cleaner
The Maids
01.2010 - 01.2013
IS88
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