Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARIZA SANTOS

Midland,TX

Summary

Dynamic Site Manager with proven success at Travel Centers of America, enhancing productivity through strategic process improvements and effective team leadership. Skilled in site safety and quality assurance, I foster collaboration and drive operational excellence, achieving significant reductions in safety incidents while maintaining compliance with regulations.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

18
18
years of professional experience

Work History

Site Manager

Travel Centers OF America
01.2017 - Current
  • Oversaw daily site operations, ensuring compliance with safety regulations and quality standards.
  • Managed project timelines and resource allocation to meet operational objectives efficiently.
  • Developed and implemented process improvements, enhancing overall productivity and workflow efficiency.
  • Led cross-functional teams, fostering collaboration to achieve project milestones and site goals.
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Interviewed, hired, and trained new workers.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Oversaw all daily office operations and equipment maintenance.
  • Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
  • Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
  • Monitored, coached, and supervised team of [Number] employees in [year].
  • Created weekly and monthly reports and presentations for management team.
  • Maintained detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
  • Established clear lines of communication among various departments involved in the construction process to ensure seamless collaboration toward shared objectives.

General Manager

McDonald's
04.2007 - 12.2016
  • Led operational strategies to enhance customer service and satisfaction levels.
  • Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
  • Mentored and developed team members, fostering a culture of continuous improvement and teamwork.
  • Implemented training programs to ensure compliance with food safety and quality standards.
  • Analyzed sales data to identify trends, driving strategic decisions for promotional campaigns.
  • Coordinated daily operations to maintain high standards of cleanliness and organization in the restaurant environment.
  • Optimized labor scheduling to balance workforce needs with budgetary constraints, enhancing productivity.
  • Supervised financial performance metrics, ensuring adherence to corporate profitability goals and guidelines.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.

Education

Cleburne High School
Cleburne, TX
06-2007

Skills

  • Team leadership
  • Site inspection and management
  • Quality assurance
  • Problem-solving
  • Staff management
  • Management
  • Site safety
  • Site management
  • Environmental awareness
  • Multitasking and organization
  • Safety procedures
  • Customer relationship management
  • Documentation and reporting
  • Construction management
  • Cost estimation
  • Supply ordering
  • Shift scheduling
  • Strategic planning
  • Operations management
  • Inventory management
  • Safety monitoring
  • Data analysis
  • Coaching and mentoring
  • Budget development
  • Budgeting and cost savings
  • Building, demolition, and renovation
  • Financial management
  • Supervision of events

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Site Manager

Travel Centers OF America
01.2017 - Current

General Manager

McDonald's
04.2007 - 12.2016

Cleburne High School