Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
background-images
Mario Galindo

Mario Galindo

Pflugerville,TX

Summary

Dynamic professional with a proven track record at Innovative Site Solutions, excelling in project management and relationship building. Adept at quality assurance and conflict resolution, I foster teamwork and mentor junior staff, driving productivity and successful project outcomes. Committed to enhancing client satisfaction through effective communication and strategic planning.

Experienced with managing large-scale construction projects, ensuring quality and adherence to timelines. Uses effective communication to coordinate between various stakeholders and optimize project outcomes. Track record of implementing safety protocols and fostering collaborative team environment.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Experienced with customer interactions and service excellence at realtor.com. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.

Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.

Banquet service professional prepared to deliver outstanding hospitality and support. Proven track record of executing events smoothly, enhancing guest experiences, and maintaining high standards of service. Reliable team player known for flexibility and effective communication.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Superintendent

Innovative Site Solutions
02.2023 - 01.2025
  • Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
  • Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
  • Reviewed plans and inspected ongoing construction to keep work in line with project goals.
  • Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
  • Mentored junior staff, leading to increased productivity and improved teamwork throughout the organization.
  • Worked with specialized teams to accomplish all objectives and achieve goals.

CSR

Realtor.com
03.2020 - 01.2022
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Banquet Server

B Select Services
08.2019 - 01.2020
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Carried out professional service, retaining polite and friendly approach at all times.

Education

High School Diploma -

Rogers Heritage High School
Rogers, AR
05-2012

Skills

  • Relationship building and management
  • Project coordination
  • Project management
  • Quality assurance
  • Leadership development
  • Business planning
  • Design review
  • Permit acquisition

Accomplishments

  • Supervised team of 15 or more staff members.
  • Collaborated with team of 8 or more in the development of overall site and projects.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Resolved product issue through consumer testing.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Documented and resolved customer needs which led to customer satisfaction in beyond positive matter.

Certification

  • Machine operations Training - 3 months
  • CCM - Certified Construction Manager
  • Sales Essentials Certificate
  • Real Estate Consultant License - 4 months
  • food handler certificate
  • TABC certificate

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Superintendent

Innovative Site Solutions
02.2023 - 01.2025

CSR

Realtor.com
03.2020 - 01.2022

Banquet Server

B Select Services
08.2019 - 01.2020

High School Diploma -

Rogers Heritage High School

Similar Profiles

CREATE PROFILE
Mario Galindo