Marizza Moreno
Alice,TX
Summary
Renowned for building strong client relationships and maintaining high sanitation standards. Adept at appointment management and inventory controls, ensuring a seamless experience that fosters client loyalty and satisfaction. Professional esthetician with strong focus on skin health and beauty treatments. Proven ability to adapt to changing client needs while delivering exceptional results. Collaborative team player known for reliability and effective communication. Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
10
10
years of professional experience
Work History
Nail Technician
Sinful Beauty
03.2021 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Oversaw schedule to manage appointments of new and existing clients.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Kept tidy and organized area to comply with cleanliness standards.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Responded to customer requests and concerns about gel application and nail art designs.
- Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
Esthetician
Sinful Beauty
08.2020 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Welcomed clients arriving for appointments.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
Customer Service
Fesco Supply
07.2018 - 10.2019
- Boosted membership retention through attentive customer service and personalized interactions.
- Provided language translation services for customer service inquiries.
- Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
- Monitored and reported technical issues to deliver quality customer service.
- Increased customer service ratings through personable service.
- Provided exceptional customer service, addressing client concerns promptly and efficiently.
- Provided exceptional customer service to clients, responding to questions effectively.
- Increased repeat business with exceptional customer service and friendly interactions.
- Grew repeat client base through effective marketing and customer service.
- Provided exceptional customer service while managing escalated complaints or concerns.
- Met sales goals by offering excellent customer service.
- Trained staff on new product features, ensuring knowledgeable customer service.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Worked with customer service representatives to handle escalated customer issues.
- Delivered personalized customer service, fostering positive brand image.
- Greeted customers warmly to provide exceptional customer service.
- Developed strong relationships with patients, providing exceptional customer service during interactions.
Receptionist
Cost Containment
02.2015 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved workflow by introducing more efficient document handling and organization practices.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Education
Nail Technician -
The Strand Institute of Beauty And Esthetics
Portland, TX02.2021
Esthetician -
The Strand Institute of Beauty And Esthetics
Portland, Tx 08.2020
Alice High School
Alice, TX06.2008
Skills
- Customer service
- Nail extensions
- Time management
- Nail art techniques
- Problem-solving skills
- Sanitation procedures
- Appointment management
- Relationship building
- Product knowledge
- Team collaboration
- Hygiene practices
- Schedule maintenance
- Sanitation maintenance
- Operations leadership
- Product upselling
- Training and coaching
- Service promotion
- Inventory controls
- Client service quality
- Organizational skills
- Client satisfaction
- Attention to detail
- Front desk management
- Appointment scheduling
Timeline
Nail Technician
Sinful Beauty
03.2021 - Current
Esthetician
Sinful Beauty
08.2020 - Current
Customer Service
Fesco Supply
07.2018 - 10.2019
Receptionist
Cost Containment
02.2015 - 05.2018
Nail Technician -
The Strand Institute of Beauty And Esthetics
Esthetician -
The Strand Institute of Beauty And Esthetics
Alice High School
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