Marjan Mahloo

• Communicated with product managers and UX designers to translate project requirements and business objectives into polished user interfaces.
• Improved and expanded project platforms using JavaScript to develop rich User Interfaces.
• Evaluated user research to convert abstract ideas and requirements into planning tools such as journey maps, user personas and storyboards.
• Conducted research by interviewing users, external customers and various stakeholders.

• Researched and proposed new solutions to make website more user-friendly.
• Tested websites at different design and production stages to assess conformance with designs.
• Identified, documented and reported on technical factors impacting interface performance.
• Designed elevated and brand-right creative to achieve marketing and merchant objectives.
• Created maps, models and templates for diverse projects.

• Effectively coached team members to reach weekly and monthly sales goals.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Administered performance reviews and held workshops to improve performance of team.
• Submitted reports to senior management to aid in business decision-making and planning.
• Met with management and executives to provide insights into sales operations and make strategy recommendations.
• Organized and coordinated sales team schedules to align obligations for both clients and company.

• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Organized promotional events and interacted with community to increase sales volume.
• Produced contracts, reports, letters, and proposals for clients.

Executed record filing system to improve document organization and management.

• Processed invoices and expenses using QuickBooks to facilitate on-time payment.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Coordinated travel arrangements by booking airfare, hotel and ground transportation.
• Created detailed expense reports and requests for capital expenditures.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
• Coached new employees on administrative procedures, company policies and performance standards.

• Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
• Built personal relationships with guests to promote positive experiences.
• Guided groups of up to [Number] people on tours of [Facility].
• Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
• Developed tour programming to enhance guest experiences.

• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Responded to clients' questions, issues and complaints and implemented appropriate solutions.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.