MARJAN SADAT
Tysons,Virginia
Summary
Seasoned Sales and Customer Support Manager with comprehensive experience over 7 years of experiences in driving sales growth, managing customer relations, and fostering team development. Known for strategic planning abilities, adept at identifying opportunities to improve business processes and elevate customer satisfaction levels. Strong leadership skills, excelling at training and motivating teams to exceed targets. Significant impact made in previous roles through enhancing operational efficiency and boosting revenue generation.
Overview
3
3
years of professional experience
Work History
Sales and Customer Support Manager
Center Florida Auto sale
Pensacola, FL
06.2022 - Current
- Greeted customers and provided exceptional customer service.
- Received "Employee of the Month" recognition eight times in two years for outstanding performance.
- Led a store initiative to promote eco-friendly products, resulting in a 44% increase in their sales.
- Participated in community outreach events, contributing to an in-store foot traffic rise of 3
Social Services Lead Case Manager
Hope Cooperative Care
Sacramento, CA
08.2023 - 07.2024
- Consulted with families to assess needs and coordinate services
- Helped children and families improve coping skills in life situations
- Conducted needs assessments to determine appropriate services and develop goals and care plans
- Identified care needs of at least 35 cases per month and coordinated responses based on physician advice, insurance limitations, and procedural costs.
Senior Customer Service Representative Lead
Shams Market
Sacramento, CA
11.2021 - 08.2022
- Consistently exceed monthly and quarterly customer service KPIs, including a 95% customer satisfaction rating and an average 4.8/5 feedback score.
- Managed daily workflow of Customer Service Representatives ensuring timely completion of tasks.
- Maintained accurate records of all interactions with customers as per company policy.
- Trained staff to provide excellent customer service to challenging customers.
Education
Associate degree -
CTI
Herat, Afghanistan01.2019
Bachelor of Social work -
Ghalib university
Herat, Afghanistan01.2017
Skills
- Staff recruitment
- Coaching and Mentoring
- Customer Retention Strategies
- Multilingual (Farsi, Dari, Pashto, Turkish, Turkmen and English)
- Project and Team management
- Multitasking
- Team leadership
- Conflict resolution
- Documentation and paperwork
- Computer literacy
- Problem Solving
References
- Aziz Amiri "Manager of Center Florida Auto Sale"
- Phone number: 251-509-6196 Email address: azizamiri@att.net
- Jawad Arabzadah "Lead Care Manager at Hope Coopertaive"
- Phone number: 916-993-0866 Email address: jarabzadah@hoopcoop.org
Timeline
Social Services Lead Case Manager
Hope Cooperative Care
08.2023 - 07.2024
Sales and Customer Support Manager
Center Florida Auto sale
06.2022 - Current
Senior Customer Service Representative Lead
Shams Market
11.2021 - 08.2022
Associate degree -
CTI
Bachelor of Social work -
Ghalib university
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