Marjanae Morris
Milwaukee,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Practiced in fast and accurate data entry allowing the flexibility to quickly answer clients' questions and remain friendly. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Data Entry
Telus International
10.2022 - Current
- Followed established procedures to enter and process data correctly.
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Checked for accuracy by verifying data and records.
- Updated and maintained customer information, documents and records.
- Organized, sorted, and checked input data against original documents.
Customer Service Sales Representative
Rue 21
02.2022 - 04.2024
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Receptionist
McElroy's Childcare Of Love
01.2020 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Customer Service Representative
Humana Healthcare
01.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Science - Life And Natural Sciences
Elizabethtown Community And Technical College
Elizabethtown, KY07.2024
High School Diploma -
North Hardin High School
Radcliff, KY05.2016
Skills
Data Entry
Active Listening
Critical Thinking
Emotional Intelligence
Problem-solving abilities
Time Management
Documentation
Appointment Scheduling
Technical Support
Adaptability
Communication Skills
Negotiation
Timeline
Data Entry
Telus International
10.2022 - Current
Customer Service Sales Representative
Rue 21
02.2022 - 04.2024
Customer Service Representative
Humana Healthcare
01.2021 - 12.2022
Receptionist
McElroy's Childcare Of Love
01.2020 - 09.2023
Associate of Science - Life And Natural Sciences
Elizabethtown Community And Technical College
High School Diploma -
North Hardin High School