Marjanique Robinson
CA
Summary
Dynamic and empathetic healthcare professional with a proven track record at Stanford Hospital, adept in healthcare systems navigation and clinical practice operations. Skilled in improving patient care through adaptability and strong empathy, successfully reduced patient anxiety and enhanced team performance. Expert in patient documentation and multitasking, committed to excellence in fast-paced environments.
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient communication and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Stanford Hospital
12.2020 - Current
- Ability to manage high call volumes with Care, respect, and effective phone triage techniques for prioritizing urgent matters, while maintaining composure in stressful situations.
- Developed a Strong knowledge of Epic, Care everywhere and Ehealth communication's.
- Effectively understands and communicates patient concerns, medical request and records.
- Strong knowledge of medical terminology
- Assist with new hires on department procedures, policies, and software systems, ensuring consistent quality service performance from all team members.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Ensures compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adept's quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- · Ability to apply C-I-CARE to work
Facility Service Associate
Stanford Hospital and Sodexo
03.2017 - 01.2019
- Oversaw daily operations within the facility's of Stanford health care, Lucile Packard Children's Hospital Stanford, 7600 Gateway and most Stanford Health care offsite facilities. Ensuring that all tasks were completed as required and on time.
- Served as point-of-contact for any facilities-related inquiries from both internal employees as well as external vendors and contractors.
- Utilized problem-solving skills to troubleshoot complex issues related to facilities operation, resolving them quickly and effectively.
- Coordinated maintenance and assisted with communication on certain equipment including (P-tubes), minimizing downtime due to unexpected breakdowns.
Behavioral Technician
Ste Consultants
09.2016 - 01.2017
- Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout sessions.
- Adapted materials based on individual needs, ensuring accessibility for all clients regardless of ability level or learning style.
Special Needs Caregiver
United Cerebral of the Golden Gate
02.2015 - 06.2016
- Worked with individuals with special needs to increase social skills and independence.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
- Provided emotional support to enhance well-being and coping skills.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Engaged individuals in recreational and leisure activities to promote socialization and improve quality of life.
- Developed strong relationships with families, providing regular updates on progress and addressing any concerns promptly.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Conducted thorough assessments of student strengths, weaknesses, preferences, and potential triggers in order to inform intervention strategies effectively.
Education
General Studies - General Education
College of San Mateo
San Mateo, CACertified - Certified EKG Technician
Cal State Eastbay
Oakland, CA11-2014
Cosmetology License - Cosmetology
Fremont Beauty College
Fremont, CA03-2004
Skills
- Clinical practice operations
- Healthcare systems navigation
- Professionalism
- Adaptability
- Time management abilities
- Improve patient care
- Multitasking
- Patient documentation
- Strong empathy
Accomplishments
Consistent high scores in Quality Assurance and patient care matters.
Efficient with Time management in a high volume work setting.
Timeline
Patient Access Representative
Stanford Hospital
12.2020 - Current
Facility Service Associate
Stanford Hospital and Sodexo
03.2017 - 01.2019
Behavioral Technician
Ste Consultants
09.2016 - 01.2017
Special Needs Caregiver
United Cerebral of the Golden Gate
02.2015 - 06.2016
General Studies - General Education
College of San Mateo
Certified - Certified EKG Technician
Cal State Eastbay
Cosmetology License - Cosmetology
Fremont Beauty College
Similar Profiles
Eric PerezEric Perez
Relief Cook (Fixed-Term) at Stanford HospitalRelief Cook (Fixed-Term) at Stanford Hospital
Terri PeppersTerri Peppers
Anesthesia Technician at Stanford HospitalAnesthesia Technician at Stanford Hospital
Jonathan BoboJonathan Bobo
Stanford Healthcare On-Site Dietary Aide Relief at Stanford HospitalStanford Healthcare On-Site Dietary Aide Relief at Stanford Hospital