marj by marjorie closet
Mebane,NC
Summary
Dynamic leader with a proven track record at Sports Endeavors Warehouse, excelling in strategic planning and team motivation. Spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction. Skilled in data analytics and effective communication, achieving a notable increase in market share. Expert in fostering employee engagement and driving continuous improvement.
Overview
19
19
years of professional experience
Work History
Leader
Sports Endeavors Warehouse
05.2024 - 10.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Manager
Lauderhill Medical Center
01.2018 - 04.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Manager
Glnsen Manufacturer
02.2006 - 10.2018
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Nursing - Nursing
Ruby Academy
Ftlauderdale Fl05.2020
Skills
- Motivating Teams
- Influencing Others
- Continuous improvements
- Coaching abilities
- Process Improvement
- Visionary Thinking
- Incidents management
- Recruitment and hiring
- Equipment Troubleshooting
- Expense Control
- Quality Assurance Controls
- Contract oversight
- Financial Acumen
- Line Management
- Goal-Oriented
- Training and mentoring
- Complex Problem-Solving
- Strategic Planning
- Staff Management
- Operations Management
- Processes and procedures
- Project Management
- Inventory Control
- Staff Development
- Priority management
- Negotiation
- Process Monitoring and Improvement
- Employee Motivation
- Policy Enforcement
- Staff Discipline
- Expectation setting
- Business Administration
- Data Analytics
- Schedule development
- Contract Management
- Software experience
- Financial Management
- Business Development
- Inventory Oversight
- Industrial hygiene
- Waste Reduction
- Excellent Communication
- Teamwork and Collaboration
- Attention to Detail
- Relationship Building
- Multitasking
- Organizational Skills
- Problem-Solving
- Conflict Resolution
- Decision-Making
- Written Communication
- Time Management
- Active Listening
- Analytical Thinking
- Multitasking Abilities
- Task Prioritization
- Project Planning
- Idea Development and Brainstorming
- Interpersonal Communication
- Data Analysis
- Logistics Coordination
- Issue Research
- Quantitative skills
- Program Evaluation
- Audit reporting
- Process Analysis
- Improvement plan knowledge
- Project restructuring
- Team building
- Disaster Recovery Planning
- International mobility management
- Quality Assurance
- Problem-solving abilities
- Reliability
- Team Collaboration
- Team Leadership
- Effective Communication
- Adaptability and Flexibility
- Operational Efficiency
- Self Motivation
- Interpersonal Skills
- Customer Relationship Management
- Goal Setting
- Professionalism
- Time management abilities
- Continuous Improvement
- Inventory Management
- Adaptability
- Sales Strategies
- Business Analysis
- Organizational Development
- Crisis Management
- Workflow Optimization
- Risk Management
- Professional Demeanor
- Problem-solving aptitude
- Performance Management
- Market Research
- Performance Metrics
- Budget Management
Languages
French
Full Professional
Creole
Full Professional
Timeline
Leader
Sports Endeavors Warehouse
05.2024 - 10.2024
Manager
Lauderhill Medical Center
01.2018 - 04.2023
Manager
Glnsen Manufacturer
02.2006 - 10.2018
Nursing - Nursing
Ruby Academy
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