Marjil Gosnell
Baltimore,MD
Summary
Dynamic retail professional with proven expertise in customer service and team leadership at Food Depot. Enhanced employee performance through effective training programs, resulting in improved retention rates. Skilled in operations management and conflict resolution, consistently driving sales growth while maintaining high standards of service and compliance.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Food Depot
11.2011 - 12.2025
- Assisted in daily operational tasks and maintained efficiency across team activities.
- Supported management in training new staff on company policies and procedures.
- Coordinated scheduling and resource allocation for team projects.
- Contributed to inventory management by tracking supplies and reporting shortages.
- Helped resolve customer inquiries, enhancing overall service experience.
- Conducted routine audits to ensure compliance with quality standards.
- Collaborated with team members to identify process improvements and streamline operations.
- Maintained organized documentation of project updates and performance metrics.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Oversaw daily operations to maintain store cleanliness and organization.
- Conducted performance evaluations and provided constructive feedback to employees.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Front End Manager
Super Fresh
01.2001 - 07.2011
- Led team in executing daily operations, ensuring optimal customer service and product availability.
- Developed training programs that enhanced employee performance and improved retention rates.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Implemented new merchandising strategies that increased product visibility and sales performance.
- Oversaw compliance with health and safety regulations, fostering a safe work environment for staff and customers.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees through day-to-day work and complex problems.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Implemented successful training programs for new hires, resulting in faster onboarding and increased retention rates.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Recorded financial transactions and performed account reconciliations.
- Coordinated loss prevention efforts, reducing shrinkage levels while maintaining a welcoming atmosphere for shoppers.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma - General Business
Parkville High School
Parkville, MDSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff supervision
- Task delegation
- Staff management
- Conflict resolution
- Retail operations
- Employee scheduling
- Operations management
- Customer rapport
- Retail operations management
- Sales growth
- Policy enforcement
- Employee performance evaluations
- Employee performance evaluation
Timeline
Assistant Manager
Food Depot
11.2011 - 12.2025
Front End Manager
Super Fresh
01.2001 - 07.2011
High School Diploma - General Business
Parkville High School