I am an IT project, training, and operations professional with a foundation in veterinary hospital leadership and a proven record of helping hospital teams adopt complex technology. I have led hospital operations, delivered proprietary software training across the U.S. and Canada, coordinated user feedback and pilot testing for major product initiatives, supported PMO communications and validation efforts, and managed national-scale endpoint replacement coordination. My superpower is translating stressful technical change into practical workflows that hospital teams can understand, trust, and execute.
Hi, I’m
Marjo Tesnow, CVT
Veterinary Training, Onboarding & Project Management Professional
Egg Harbor,WI
Summary
Overview
29
years of professional experience
Work History
VCA Animal HospitalsLos Angeles, CA
IT Project Coordinator
12.2023 - Current
Job overview
- Guided 780 veterinary hospitals through a large-scale technology onboarding initiative, supporting the successful replacement of 15,000+ devices through stakeholder engagement, communications, and implementation planning.
- Served as a trusted advisor to hospital leaders and end users, helping teams navigate technology changes and achieve successful adoption with minimal operational disruption.
- Led onboarding and readiness activities for the migration of network authentication services across 900+ hospitals, coordinating communications, training resources, and implementation support.
- Facilitated kickoff meetings, requirements discussions, and solution-design sessions to establish clear expectations, define success criteria, and drive adoption.
- Coordinated enterprise-wide VoIP implementations, partnering with technical teams, vendors, and business stakeholders to deliver a positive customer experience throughout the onboarding process.
- Created user-facing documentation, communications, and support materials that improved onboarding effectiveness and increased stakeholder engagement.
VCA Animal HospitalsLos Angeles, CA
Software Implementation Specialist
12.2019 - 12.2023
Job overview
- Delivered virtual training to leadership teams and end users across 33 hospitals prior to software implementations, driving user readiness, workflow adoption, and successful system launches.
- Configured software environments, user access, and implementation prerequisites to support successful training events, system deployments, and go-live activities.
- Designed and managed user surveys, adoption metrics, and reporting processes to measure engagement, identify challenges, and develop targeted intervention strategies that improved implementation outcomes.
- Created user-friendly training materials, visual guides, and step-by-step documentation that enhanced learning, reinforced key concepts, and improved user adoption.
- Conducted detailed data validation and integrity reviews during software migrations, ensuring accurate and complete data transfers while partnering with technical teams to resolve issues through final resolution.
- Provided post-implementation support and follow-up consultations, helping users transition successfully to new systems and maintaining high levels of customer satisfaction.
- Served as a Subject Matter Expert (SME) for new software releases and enhancements, supporting testing, training development, process documentation, and user enablement efforts.
- Managed software support requests through ServiceNow, investigating issues, coordinating with technical teams, and ensuring timely resolution to minimize operational disruptions.
VCA Animal HospitalsLos Angeles, CA
Field Trainer
03.2016 - 12.2019
Job overview
- Delivered onsite training to 85 hospitals across the US and Canada
- Virtual onboarding, training, and workflow consulting for software implementations, supporting successful technology adoption for hospital teams and leadership.
- Built trusted relationships with stakeholders before, during, and after implementation by providing readiness assessments, customized training, post-go-live support, and ongoing coaching.
- Created role-specific training programs, visual job aids, and implementation resources that improved user engagement, accelerated adoption, and enhanced the overall customer experience.
- Developed standardized onboarding processes and implementation checklists that increased consistency and effectiveness across the training organization.
VCA Companion Care Animal HospitalWausau, Wisconsin
Hospital Manager
08.2011 - 03.2016
Job overview
- Partnered with regional hospital leadership to assess operational challenges, identify performance gaps, and implement solutions that improved efficiency, team engagement, and retention.
- Designed and implemented standardized workflows, accountability systems, and performance metrics that increased operational consistency, improved staff reliability, and enhanced overall team effectiveness.
- Managed financial performance through budgeting, strategic planning, forecasting, and profit-and-loss analysis to support sustainable business growth and operational excellence.
- Increased engagement and adoption of organizational initiatives by developing creative incentive programs, recognition campaigns, and team-based contests that made change management more successful and enjoyable.
- Developed client acquisition and retention strategies, including referral and loyalty programs, that strengthened client relationships and contributed to business growth.
- Mentored team members through coaching, performance development, training, and career planning, helping employees build skills, increase confidence, and advance professionally.
- Resolved employee and workplace conflicts through active listening, mediation, and collaborative problem-solving, fostering a positive and productive team environment.
- Increased employee satisfaction by 25% through staff development and engagement initiatives.
- Created Customer Service and Technician Supervisor roles to improve accountability and team growth.
VCA Companion Care Animal HospitalWausau, Wisconsin
Certified Veterinary Technician
04.2008 - 08.2011
Job overview
- Provided patient care, client education, pharmacy support, and inventory management while developing the communication and customer service skills that became the foundation of a career in leadership, training, and implementation.
Mobile Veterinary Practice
Certified Veterinary Technician And Office Manager
12.1997 - 04.2008
Job overview
- Provided patient care, client education, administrative support, technology maintenance, and compassionate client counseling within a busy veterinary practice environment.
Education
North Central Technical College Wausau WI
University Overview
Midstate Technical College Marshfield, WI
University Overview
Skills
Training & Facilitation
User Adoption & Change Management
Service Now
Smartsheet
Jotform
Microsoft Office Suite
Power Automate
Microsoft Teams
Accomplishments
Accomplishments
- Selected as Keynote Speaker for Globe University's 2013 Commencement Ceremony.
- Led onboarding, training, and implementation initiatives supporting hospitals across the U.S. and Canada.
- Founder, Paws Enforcing Laws (PEL) – Organized community fundraising efforts that secured funding for two law enforcement K9 officers.
Timeline
IT Project Coordinator
VCA Animal Hospitals
12.2023 - Current
Software Implementation Specialist
VCA Animal Hospitals
12.2019 - 12.2023
Field Trainer
VCA Animal Hospitals
03.2016 - 12.2019
Hospital Manager
VCA Companion Care Animal Hospital
08.2011 - 03.2016
Certified Veterinary Technician
VCA Companion Care Animal Hospital
04.2008 - 08.2011
Certified Veterinary Technician And Office Manager
Mobile Veterinary Practice
12.1997 - 04.2008
North Central Technical College
Midstate Technical College