marjoaine mulonda
Houston,United States
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
1
1
Certification
Work History
Medical Assistant
Houston Eye And Lasik
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
Student Worker
Rice University
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Answered phone calls and routed callers to appropriate personnel.
- Maintained excellent customer service and positive attitude towards guest, customers and fellow teammates.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
Flight Attendant
Mesa Airlines
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Ensure safety and comfort of customers onboard aircraft.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Receptionist
Hilton
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Kept reception area clean and neat to give visitors positive first impression.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered central telephone system and directed calls accordingly.
Education
Medical Assistant Certification - Medical Assisting
Florida Career College - Miami
Miami, FL06.2022
Hi School Diploma -
Kipp Northeast College Preparatory
Houston, TX06.2019
Skills
- Clinical Applications
- Customer Service
- EKG Set Up and Monitoring
- Specimen Collection
- Team Management
- Patient Management
- Lab Equipment Operation
- Customer Relationship Management
- Complex Problem-Solving
- Media Preparation
- Vital Sign Monitoring
- First Aid
- Aviation Regulations
- Safety Procedures
- Crew Coordination
- Conflict Resolution Techniques
- Schedule Management
- Emergency Care
- Critical Thinking
- Guest Satisfaction
- Regulation and Compliance Monitoring
Certification
- CMA - Certified Medical Assistant
- FAA Certification Card
- First Aid
- CPR
Languages
Swahili
Native or Bilingual
Timeline
Medical Assistant
Houston Eye And Lasik
Student Worker
Rice University
Flight Attendant
Mesa Airlines
Receptionist
Hilton
Medical Assistant Certification - Medical Assisting
Florida Career College - Miami
Hi School Diploma -
Kipp Northeast College Preparatory