Marjoe Delacruz Sr
Los Osos,USA
Summary
Goal-oriented professional with extensive experience in Administrative Support, Customer Service, and Operations. Proven ability to enhance efficiency and reduce costs through process optimization and strategic planning. Demonstrated success in managing large-scale projects and leading interdisciplinary teams to achieve performance goals. Skilled in training and development, consistently driving teams to excel and improve overall business performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Manager
Cal Poly University Housing
San Luis Obispo, CA
10.2023 - 04.2025
- Generated daily reports to assist senior leadership in executive decision-making.
- Created detailed departmental performance reports to identify areas for improvement.
- Managed scheduling, training, and inventory control to ensure operational efficiency.
- Addressed customer concerns with effective solutions to enhance satisfaction.
- Enforced safety regulations and compliance with federal, state, and local guidelines.
- Motivated personnel through performance evaluations to achieve organizational goals.
- Maintained accurate inventory records to optimize stock levels and reduce costs.
General Manager
Hampton Inn by Hilton
Morro Bay
10.2022 - 10.2023
- Ensuring implementation of the brand service strategy and brand initiatives to meet or exceed guest expectations and increase profit and market share.
- Guiding professional development of the property leadership team and all team members.
- Managing budgets and financial plans and controlling expenditures.
- Maintaining statistical and financial records, Setting, and achieving sales and profit targets
General Manager
ServiceMaster Restoration
San Luis Obispo County
12.2020 - 10.2022
- Led cross-functional Sales, Mitigation, Restoration Repairs, Accounting, and HR teams within the San Luis Obispo County market.
- Provide exceptional customer service and maintain superior client relationships while performing restoration activities for water, fire, mold, cleaning, and other interrelated remediation assignments.
- Develop and implement strategic business plans and formulate policies.
- Provide vision, leadership, and discipline regarding long-term growth.
- Allocate budget resources and ensure that company and job budgets are maintained and met.
Operations Supervisor
Waste Connections
San Luis Obispo, USA
01.2016 - 12.2020
- Oversee operations while supervising 24 team members and managing 95+ drivers.
- Managed risk management, transportation logistics, and operations management to include environmental compliance.
- While maintaining positive customer interactions and experience.
- Planned, organized, assigned, and reviewed work, and recommended various better management practices in directing the department's fiscal, personnel, office service, and general business activities.
- Develop Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
- Perform Administrative Activities — Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
Supervisor of Field Audit-Quality Assurance
Charter Communications
San Luis Obispo, USA
06.2011 - 12.2015
- Manage the day-to-day operations of 20 direct reports across California while playing a key role in developing an innovative Audit/Quality Assurance Program.
- Seamlessly adapted to requests to perform other services such as new hire training, payroll, and driver’s certification program administration.
- Assigned duties and monitored the quality of work; ensured staff conforms to organizational policies and procedures and government regulations.
- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources.
Workforce Management Director
United States Army
07.2009 - 05.2011
- Global Operations and Talent Development Expert with 15 years of experience in sourcing, organizing, and deploying diverse talent to and from top-performing teams for the U.S. Army.
- Increased personnel retention by 8%.
- Decreased production backlog from 15% to 7% using various workforce planning techniques.
- Created talent development programs encouraging team members to take on more responsibility.
- Reviews, analyzes, modifies, and implements department processes, policies, and procedures to meet Standards, Quality requirements, departmental safety, and efficiencies.
- Vigorously championed compliance with policies, procedures, risk management, environmental compliance, and safety practices to achieve zero safety violations and eliminate significant injuries or loss of life.
Senior Operations Manager
United States Army
07.2003 - 06.2009
- Implemented technical inspections, managed and coached colleagues in troubleshooting, and rolled out military leadership procedures.
- Administered compliance with policies, protocols, risk management procedures, and safety practices.
- Achieved multiple military awards for accomplishing tasks aligned with the project mission.
- Supervised the Logistical Division Operations to include custodial projects and custodial Service, and enforced the policies and procedures for the proper health and welfare of military members living within the military installation.
Strategic Advisor-PMP Accelerator Coach
PM Master Prep
Remote
10.2020
- The project manager applies the knowledge, skills, tools, and techniques to the project activities as per the project requirement.
- Train project managers by identifying their weaknesses and strengths within the Project Management Body of Knowledge.
- Strategically refine the areas needing improvement to ensure success on the PMP exam.
- Creating long- and short-term plans, including setting target dates for milestones, adhering to deadlines, and allocating resources.
- Focus on project management phases and knowledge areas emphasizing the importance of scope, schedule, and cost performance baselines.
Education
Master’s in Applied Leadership and Management - Operations Management, Project Management, Six Sigma, Financial Analysis, Accounting, Entrepreneurship, Data Analysis, Marketing, Communications
Arizona State University
ArizonaBachelor of Science - Organizational Management Emphasis in Human Resources, Principle of Management, Leadership in Organization, Six Sigma, Financial Management, Budgeting, Accounting, Organizational Behavior, Data Analysis, Managing Human Resources, Management of Change and Conflict, Mediation, Compensation and Benefits, Training and Development
University of La Verne
La Verne, CaProject Management Professional-PMP -
University of La Verne
La Verne, CaSkills
- Administration and operations management
- Performance reporting
- Data analysis
- Budget management
- Operational compliance
- Team leadership
- Risk management
- Project management
- Talent development
- Quality assurance and compliance
- Facilities management
- Health, safety and environment standards
- Strategic planning and implementation
- Procurement and logistics
- Scheduling and forecasting
- Incident management
- Cost reduction strategies
- Supervision and training
Personal Information
Title: Sr. MS, PMP
Badge
https://www.youracclaim.com/badges/c0ae8160-8862-401d-b942-d56fc56e980d?source=linked_in_profile
Certification
- Project Management Professional
- Facilitator Principle of Supervision
- Human Resources
References
References available upon request.
Timeline
Operations Manager
Cal Poly University Housing
10.2023 - 04.2025
General Manager
Hampton Inn by Hilton
10.2022 - 10.2023
General Manager
ServiceMaster Restoration
12.2020 - 10.2022
Strategic Advisor-PMP Accelerator Coach
PM Master Prep
10.2020
Operations Supervisor
Waste Connections
01.2016 - 12.2020
Supervisor of Field Audit-Quality Assurance
Charter Communications
06.2011 - 12.2015
Workforce Management Director
United States Army
07.2009 - 05.2011
Senior Operations Manager
United States Army
07.2003 - 06.2009
Master’s in Applied Leadership and Management - Operations Management, Project Management, Six Sigma, Financial Analysis, Accounting, Entrepreneurship, Data Analysis, Marketing, Communications
Arizona State University
Bachelor of Science - Organizational Management Emphasis in Human Resources, Principle of Management, Leadership in Organization, Six Sigma, Financial Management, Budgeting, Accounting, Organizational Behavior, Data Analysis, Managing Human Resources, Management of Change and Conflict, Mediation, Compensation and Benefits, Training and Development
University of La Verne
Project Management Professional-PMP -
University of La Verne
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