Marjorey Zafaralla
Summary
Dedicated professional versed in handling airline check-in services and managing baggage activities. Efficient and hardworking with proactive attitude. Handles reservations and provides passengers with detailed travel information to resolve inquiries and foster satisfaction. Authoritative Supervisor of Passenger Attendants supports exceptional coordination of human and commercial resources. Consistently organizes and optimizes scheduling and inventory. Improves customer feedback and employee morale through careful oversight.
Overview
9
9
years of professional experience
Work History
Passenger Service Supervisor
Unifi Services/ Delta
03.2022 - Current
- Monitored security and maintained operational protocols.
- Oversaw ticketing, gate and ramp services.
- Developed shift schedules for optimal staffing levels, maximizing productivity while minimizing labor costs.
- Improved baggage handling efficiency through strategic planning and coordination between departments.
- Resolved escalated customer issues in a professional manner, resulting in increased loyalty from satisfied clients.
- Hired, trained, and motivated employees to provide exceptional passenger care and support.
- Escorted handicapped passengers from terminal to aircraft.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
- Engaged flight attendants by creating and fostering personal relationships with crew members.
- Upheld neat, clean and serviceable crew room and airport standby room to present pleasant atmosphere,
Passenger Service Agent
Worldwide Flight Services
02.2015 - 08.2019
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Managed ticket sales and reservation inquiries, utilizing thorough knowledge of fare structures and pricing strategies.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Promoted airline loyalty programs, offering exclusive benefits for frequent flyers while increasing brand awareness among customers.
Education
GED -
Nuestra Senora De Aranzazu
Philippines07.2010
Skills
- Customer Service Management
- Staff Training and Development
- Team Management
- Check-in processes
- Boarding gate procedures
- Crisis Management
- Performance Improvements
- Cash Management
- Baggage handling
- Check-in procedures
- Customer Service
- Staff Training
Languages
English
Native or Bilingual
tagalog
Native or Bilingual
Timeline
Passenger Service Supervisor
Unifi Services/ Delta
03.2022 - Current
Passenger Service Agent
Worldwide Flight Services
02.2015 - 08.2019
GED -
Nuestra Senora De Aranzazu