Marjorie Alexis

• Provided translator services.

• Completed end-of-shift reports.

• Executed managerial duties in manager's absence.

• Processed reservations, check-ins and check-outs.

•Greeted visitors and customers upon arrival,

• offered assistance and answered questions to build rapport and retention.

• Data entry of clients information.

•Responded to room requests and other inquiries made via establishment website, email or phone.

•Accounting on clients charges and reconciliation.

• Oversaw fast-paced front desk operations.

• Greeted guests with a friendly and welcoming attitude.
• Answered inquiries about hotel services, facilities and local attractions.
• Registered guests into the computer system accurately and efficiently.
• Assisted in resolving customer complaints in a courteous and professional manner.
• Provided directions to various locations within the city as requested by guests.
• Made sure that all safety regulations were followed at all times.
• Responded to guests, including email, telephone and in-person inquiries.

• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Scheduled appointments between clients and customers and internal staff members.
• Developed project plans for various tasks assigned by upper management.
• Answered questions from customers regarding products and services offered by the company.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.